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10 Messages
When is there going to be a mini-box remote upgrade?
Here's all that I've learned about the mini-box remote.............1) The URC-2220 remote for the Mini Box doesn't have many of the codes for popular brands found in other Cox remotes. There are 41 codes listed in other Cox remotes missing for Magnavox (1866 1990 1455 1198 2372 3708 0054 1913 1931 2902 0802 1904 1744 1525 0706 0024 0096 0186 0187 0020 0179 0036 0230 0028 0030 0386 1254 0039 0409 1483 0000 0018 0019 0021 0027 0029 0049 0052 0065 0149 1154) and none of the 3 codes listed in other Cox remotes for Admiral..........2) There are even remote codes listed in URC-2220 remote's manual that are not recognized by the remote itself. The codes listed in the manual but not recognized by the remote are 1080, 1561, 1678, 3492 and 3683.........3) Code Search (Method B) doesn't go through all 147 codes listed in the manual. I counted it going through about 60. I performed the test with two new mini-box remotes............4) I had to do all 147 codes manually (using Method C) to find out that no codes work for 2 of the 3 TVs I got mini-boxes for. This is an irritant to me and I'm seeing it is an irritant to many other customers as well from this forum............5) From the URC-2220 manual, the URC-2220 remote supports non-existing TVs or TVs that are not meant for home service. Akawa doesn’t even make televisions, American Action makes 9” or smaller hand held portable TVs (not a home TV item I think), Atvio is a Mexican brand TV that is rarely sold in the US (by Walmart), Audiovox makes portable TVs for the car-why would you want home cable in your car???, Aumark is not even a brand you can find, and Aventura makes security cameras and systems. AND THAT’S ONLY WHAT’S LISTED IN THE A’s. About a third of all listings in the remote control manual are bogus. The Chinese Supplier is listing remotes that home customers do not need.........6) There are the TVs currently sold in the US not even listed in the URC-2220 remote control manual. Apex which is sold at Kohl’s, Sears and Walmart, Axess sold at Sears, and Upstar sold at Sears and Target to name a few.......COMMENT: The remote is irritating customers as seen in this forum for months and is inadequately designed for all the analog customers Cox wants to switch to digital. IS THERE GOING TO BE A COX SOLUTION TO THIS?
AllenP
Valued Contributor
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1.7K Messages
10 years ago
An almost instant solution, but it will cost $40, is to buy a Harmony 350 universal remote.
All Harmony remotes have the codes to control the Cox minibox and should be able to control your TV. As an additional benefit, it will control all functions of your TV like sleep timers and input selection. The Cox remote only controls the TV on/off and volume. I have a Harmony 650 and it does all functions of my minibox in addition to my TV, AVR, Cox Contour DVR, Apple TV and a blu-ray player.
It would be nice if Cox supplied a remote that works with all TVs and controlled all functions but I wouldn't hold my breath. In the meantime, this is a simple solution even if it costs. The other option is 2 remotes.
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Mini-boxer
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10 Messages
10 years ago
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AllenP
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1.7K Messages
10 years ago
Your very welcome, Mini-boxer. I know the Harmony may be over-kill for a TV used an hour a day while exercising or such. I have a home theater with six devices, the correct ones must be powered on and correct inputs selected. I also have a "tech-challenged" wife, not a reflection on her, just she isn't into technology ... just wants to press a button and it works. The Harmony works fantastic in this environment, she presses "Watch TV" and the TV comes on with audio from our AVR and signal from our Contour DVR ... and I have a happy wife
Reason for my negativity about a fix from Cox, a year ago I reported that the Contour system didn't inform me of potential conflicts in series recordings. It was "sent to development" but all I've heard a year later is "what we are working on is company confidential", no fix and that is just software, doesn't require a 2nd gen hardware. Hence my comment of don't hold your breath
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Mini-boxer
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10 Messages
10 years ago
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Becky
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4.3K Messages
10 years ago
Hi Mini-boxer,
I agree with the engineer in you! Useful feedback from our customers is very important, and we do listen. Once my team passes on your suggestions and feedback to our video product folks, however, we don't always receive further information regarding the status of that suggestion. I apologize if it seems like we are "trying to keep you guessing." I promise that is not our intent! We appreciate all our Forums contributors.
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AllenP
Valued Contributor
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1.7K Messages
10 years ago
You're not naive, Mini-boxer. I agree with you, listening and responding to customer needs is #1 in my book.
Unfortunately, a lot of companies today don't share that opinion. Even here, it depends on who is answering. In the thread I mentioned, I responded to Becky's request "that I run a test & we would compare results". After I posted my results I was greeted with " We have submitted the request to add it to a future update. The features and fixes being working on is consider confidential and proprietary information and isn't disclosed until the date is set to push out the new software." by another mod. Never did we get to compare results. That didn't create a sense that Cox cares about their customers.
Becky, again thank you for your honest approach. It's appreciated by your customers.
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