New Contributor
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2 Messages
When is End of Support of Docsis 2.0 Modems
I am in the Lake Forest, CA and I have SURFboard SB5101 modem which is working fine. Has a date been set when cox will no longer support Docsis 2.0 modems on the network?
Thank you,
h78boyd
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Bruce
Honored Contributor III
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5.7K Messages
Speed and bandwidth didn't matter to me, so I held onto my DOCSIS 2.0 until it finally perished. When I exchanged it at a Cox Service Center, the representative wanted to charge me. I don't remember if Cox charged me for the original modem during my initial setup (I'm sure they did), but I wasn't paying an inflated price to replace a broken Cox modem.
I was anticipating a reason to experience another provider, so I asked the rep to cancel my account. The rep rewarded my loyalty...I'm still with Cox...and speed/bandwidth still don't matter to me.
The upgrade worked in my favor but if you have to finally replace your modem, you should buy your own. I'm sure a moderator can provide a link to their list of compatible modems.
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h78boyd
New Contributor
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2 Messages
Thank you for the reply on Docsis.2.0. I am currently on the Cox Essential Internet which it is fine for my use. The speed is very stable at 15 / 2 Mbps.
Thank you,
h78boyd
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