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when cox going to stop throttling my internet speed from 7pm till midnight
ok so this been going on for months, my speed magically drop from normal 16mbps to 2 or 3 max between the hours of 19:00 and 00:00, called many times and all i get is the generic resetting the modem and bypassing the router and the splitter , but the fact is my internet speed is normal during the day and about 19:00 it just quit and go to sleep , i am 50GB from my data cap limit.
tech support is less than useless and at some point convinced me to change the modem, after upgrading to the awful restricted cisco DPC3010 with no logs or configuration page whatsoever, the same day my speed dropped again at the same time, cox may say they don't throttle down the speed all they want , 7pm the next day it drop again, any help is appreciated, no resetting or bypassing troubleshoot please, the problem is not hardware at all
tl;dr : cox stop throttling my speed for the love of monkeys
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ChrisL
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7.1K Messages
From this end I'm not seeing any obvious problems that would impact your speeds at all. Can you try posting some speed test results both with and without the router so we may have a look?
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MOE405
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as i stated in the post , in the morning/day all is good, so when you run your test at Posted by ChrisL 7 Aug 2015 7:45 AM sure thing you won't see a problem, and the speed with and without the router the same, if there is something wrong with the router the problem will be ALL day not only at night.
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ChrisL
Former Moderator
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7.1K Messages
Keep in mind any piece of equipment can experience an intermittent problem at any given time. Provided the requested info would give some leads to investigate further. Otherwise we can only speculate as to what may be going on.
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MOE405
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same issue EVERYDAY same time?? speculate ? i looked the issue all over this forum , funny enough your answer is the same,
1)reset
2)bypass
3) and eliminate other devices ,
my issue is cox , throttling the speed for no reason , been with cox since 2008 , changed to many addresses in virginia ,same crappy service
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MOE405
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06:22 pm http://www.speedtest.net/result/4565634085.png
06:48 pm http://www.speedtest.net/result/4565671896.png
10:02 pm http://www.speedtest.net/result/4565941846.png
10:13 pm http://www.speedtest.net/result/4565953355.png
the tests before 7pm is obviously faster all the tests setup is hardwired from COX>MODEM>LAPTOP through cat5e , used 3 different cables, i have like 20 , no download, torrent or update ,same results, you sir have wasted my time, thank you
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MOE405
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now it's past 12am guess what, my speed is fine, same setup and all http://www.speedtest.net/result/4566127986.png
done speculating ?
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ChrisL
Former Moderator
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7.1K Messages
Those speeds look to be mostly correct for your tier of service. One thing I do see however is the downstream signal levels look to be a little out of specification. It may be beneficial to have a technician come out and troubleshoot further.
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ChrisL
Former Moderator
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7.1K Messages
Also, when did you try testing without the router? I'm showing from this end that nothing different has been connected to the modem for a few weeks.
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MOE405
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ok so i am not sure if you are being sarcastic or your job is only wasting customers time, i need real help from cox , you on the other hand going by generic QA and honestly please get someone who know something to look at the issue, i was lucky to get 4mbps usually hovering around 2, so even 10 minutes SD youtube video buffer for ages, if i have 2mbps all day all week all month i will agree with your lengthy QA diagnostic, my problems start at 7, i will repeat, ONLY after 7pm, not all day, ""Those speeds look to be mostly correct for your tier of service"" simply not correct, my speed should be 5/15 , not 1/3
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MOE405
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this is a NORMAL speed, with 12 devices online, wired and wireless
after 7pm it's below 4mbps even with 1 laptop
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ChrisL
Former Moderator
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We'd be more than happy to try and troubleshoot with you to try and figure out what is going on. If you would prefer not to troubleshoot we can arrange for a technician to come out and take a look if that is more convenient.
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MOE405
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once you get the facts you will be able to help by checking on your infrastructure and fix your network, but you are convinced it's at my end, the technician will come during the day run the test even with router and multiple devices and see nothing wrong, once night come the speed drop , and i am back to the QA session here with you.
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BrianS
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Random comments:
I could conceivably clone my router's MAC to be this desktop's MAC, so if someone has done that, then if they take the router out of the loop and connect the device that has the same MAC as was being cloned, the modem would see the same MAC the whole time.
The whole time of day aspect screams capacity problems. Windows 10 is likely playing a part in this, as the download(s) are big and then there's the P2P distribution along with WiFi Sense.
Another thing that could possibly be intermittent in nature, but yet same time of day, is someone firing up some sort of powerful transmitter (AM/FM/Shortwave).
A few years ago, Cox came around our neighborhood offering to check for any RG-58/59 cabling because they were trying to reduce ingress. Maybe a similar effort needs to be made again in many areas, as more people are moving towards higher speed options which are more sensitive to noise issues on the lines.
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MOE405
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it's always the customer fault with cox, even after paying full price for the useless modem, it's locked by cox firmware that no logs or configuration available, even talking to tier 2 tech they assure me it's cisco problem, called cisco they flatly denied it and confirmed the modem is running cox specific firmware, called cox again, explain the firmware is cox , for god sake the firmware is named
still they had no idea, with the speed issue same answers, ,, tired of your answers cox employees , get your stuff together ! help your customers don't be like Comcast
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JohanBerkhoff
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Having the same problems, during the day speeds and pings are decent and at night even wired to modem I have pings in the high 200 and speeds around 2.0 mbps, wireless that means pings in high 400 and speeds around 0.8 mbps, installed a range extender that makes it a little better but not much, all I get from the CS is a reset and the statement all looks fine on there side.
You wouldn't be living in Gilbert would you ?
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