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New Contributor
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What's going on Cox?
I'm paying for 50Mbps down speeds and for the past 2 weeks its been whatever it wants to be.
This is what my speedtests looked from August until now
http://i.imgur.com/x2Gj4TE.png
And this is what it looks like since Thanksgiving
http://i.imgur.com/QXBEpsw.png
Even on http://downdetector.com/status/cox-communications its been showing that many have been having problems with for over a week.
So now I have to speak up because its been 2 weeks of terrible internet service in my house with all devices connected that I'm pretty sure Cox will still bill me the full amount when I feel that for 2 weeks of terrible service I feel I am entitled to some compensation on my bill.
ChrisL
Former Moderator
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I checked the modem from here and one of the downstream signal is showing indications of significant noise problems. Are there any cable splitters you can try bypassing to see if that helps?
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sldfghtrike89
New Contributor
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Nothing in the house has changed in terms of how our internet works, no cables have been moved or such. The cable modem is connected to the outlet directly and devices connected by ethernet are connected directly to the cable modem. There are only 2 devices connected by ethernet, my PC and a PS4. The only thing that I can really do in my house is reset the modem (which is a CG3000D-RG DOCSIS 3.0). Basically the way I'm seeing the problem is that this is not an individual problem but something with Cox. I see that I'm not the only experiencing problems, many other people are too.
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Danfl46
New Contributor
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I'm also paying for 50mbps also and my speed check shows it's only 6mbps!!!!!!!!
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ChrisL
Former Moderator
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You could try maybe moving the modem to a different outlet to see if that works better. If not it may be time to arrange for a technician to come out and troubleshoot further.
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ChrisL
Former Moderator
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I looked at your modem as well and everything looks to be as it should. Could you try connecting a PC directly to the modem, pushing the modem's reset button, then testing your speeds again?
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Jerry
+3 more
Contributor II
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Curious as to how two devices can be connected by Ethernet directly to the modem without a third device such as a router or switch in between?
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Tecknowhelp
Valued Contributor II
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He misspoke. He has a CG3000D-RG which is a gateway, not a modem.
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