Webmail is PAINFULLY Slow!

Occasionally, on either my iPad or iPhone, I'll get a message that the server is not available.  On my Windows PC, I get nothing, it just churns.  I am not using any email clients of any kind.  I'm accessing all email via sign on to the Cox server(s) via webmail.

Nancy

Following is the web address I'm using:

https://idm.west.cox.net/coxlogin/ui/webmail?TYPE=33554432&REALMOID=06-f40ea76b-77cc-1000-8959-83a094a10cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-NIMXSvKfy%2bUtrs6JTiEiEHWtSHV9bW0gRsBHz3aXedLS40c9FHU8cemWjuHLw1yI&TARGET=-SM-http%3a%2f%2fwebmail.west.cox.net%2f

On my Windows 7 PC I am using Firefox 38.0.5.   This is the latest I believe but this problem has been going over the course of a few updates, to Firefox.

On iPad and iPhone I am using the 'mail' feature accessible via 'Settings > Mail' then setting up the configuration to the Cox
servers.  The configuration is as follows for email account dnryson@cox.net:

INCOMING MAIL SERVER
Host Name:  imap.cox.net
User Name: dnryson
Password:  xxxxxxxx

OUTGOING MAIL SERVER
SMTP  smtp.cox.net
PRIMARY SERVER
smtp.cox.net  (and it is turned ON)

No additional SMTP servers are configured.

Today, while trying to send mail from my iPhone, I the following error (this happens intermittently and coincides when when mail is
slow on my PC, too):

Cannot Connect to the Outgoing Mail Server for dnryson@smtp.cox.net  'Cancel' or 'Repair'
Cannot Send Mail.
The connection to the outgoing server "smtp.cox.net" failed.
Additional Outgoing Mail Servers can be configured in 'Settings > Mail, Contacts, Calendar

This, as I mentioned, occurred on my iPhone while trying to send mail.  When I  attempt to retrieve mail, I also, intermittently, get a server error but I don't have the verbage of that error at this time as I haven't seen that problem in the last few days.

On my PC, I get no error messages, it simply churns.  Regardless of whether the problem is sending, or receiving mail.

Hi Chris,

  By 'churn', I mean that the tab at the top of my browser displays the word 'connecting' and a small circle immediately to the left of the word 'connecting', just spins and spins and spins.  It either connects, or it doesn't.  It can be a few as 10 or 15 seconds before it connects (I'm using the webmail interface) or well over 30 seconds.  At times it's churning for so long that I finally give up and close the tab.  I've inserted a screenshot here.  You'll notice, too that there is verbage saying 'the message you have requested has been deleted.  This is because the screen has not yet refreshed due to very slow response thus giving the appearance that a message I THOUGHT I had deleted, is still being displayed so I try to delete it again.   That results in the message noted above. 

My guess is it's the flash based ad for Sushi Garden (or what ever site they advertise) inside your webmail. BTW, anyone know why Cox put in ads for a paid for email service? I mean besides greed.

Try out Adblock. Its available for most browsers, but since I see you use firefox, here is that one.

I have the same problem as Chris L. I'm on a Macbook using Chrome. The inbox takes about 30 seconds to load and the annoying ad (that nobody looks at) comes in last, making the whole page jump down again when you're trying to click to open an email. Then each action (reply, send, delete, return to inbox) takes another 30 seconds. I don't want to download into an email client on this computer, so I need to use a browser. This has gone on for months and I'm really frustrated.

I am having/have had the same problem for months.  Have an open ticket with second level support.  Their conclusion was that I had too many e-mails in my mailbox.  Currently, there are 223 e-mails = 28% of 2 GB on the server.  There is nothing else on any server under my account that I'm aware of, so I don't think this is the problem.  Not sure why 223 e-mails take up 560 GB of space - there are a few 3-4 MB emails, but not that many.

The tech I just spoke with agreed with me and said they are making service upgrades thru 7/22/15.  Suggesting to wait until then to see if it gets any better.  If no, call back.

What a way to run a company!!  Will follow post to see if there's any other resolutions.

I have had the same problem for months! I call COX and they give me the same bla bla check this, check that. I did get one second level support person to admit that there were some serious problems on their end and "they are working on it". That was about 3 months ago. Bottom line it looks like its going to *** into perpetuity. Looks like I'm going to have to bite the bullet and change to gmail - a great hardship for my business having the same email address for years. The thing that really pisses me off is they wont admit that there are problems.