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New Contributor II
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10 Messages
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Not sure which forum this should be in but here goes...
I was moving some cabling and noticed a little spark when I disconnected the cable. I got out my voltmeter and measured 90 v AC across the cable coming in from the street. I was a bit surprised to find that. Is that normal? Why would it be there? I'm in the Phoenix area.
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EdwardH
Valued Contributor
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cpljp
Contributor
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No you shouldn't. Voltage was provided through the coax drop to power old NIUs that were used for telephone service. Your main feed went into NIU and then there was an output on it where only RF passed and no power onto your other devices such as internet and cable boxes.
You need to schedule a truck roll to remove the power limiter from inside the tap if you measured the AC from the center conductor on the coax. If you measured it on the coax shielding, then likely you have a bad neutral in your own house wiring causing the house's ground to be hot.
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MarkEM
New Contributor II
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From some other research I suspect this is the case. We had Cox phone service many years ago so I suspect the shunt is still in place. A tech was out last week looking into low signal levels and one thing he did was to bypass the old phone box so there's probably nothing blocking the voltage now. I'll give them a call and see what happens.
It is between the center conductor & shield, zero on the shield. we had a bad neutral several years ago so I know what that looks like.
It does not appear to affect the the internet operation but I wonder what it's doing to my modem.
Thanks for the response...
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JonathanJ
Former Moderator
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If you have problem schedule a technician out just email us cox.help@cox.com with account information.
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