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marcus24

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VOIP Self Install equipment

I ordered VOIP service with COX. Was I supposed to have modem/switch mailed to me or do I have to pick it up? Self Install.

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Becky

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Hi Marcus,

Thanks for reaching out to us through the Cox Forums! When did you place your order for Cox Digital Telephone service? If it has been longer than a week since you placed your order, my guess is that we didn't ship you a phone modem. If it is convenient, stop by the closest Cox Solution Store so we can check on the order and provide your equipment. Alternatively, my team can check your account to see if a phone modem was mailed to you. So that we keep personal info private, please email my team at Cox.Help@cox.com. Include a link to this page, your full name, address, and the Cox PIN.

Find the Solution Store nearest you at http://ww2.cox.com/aboutus/contact-us/cox-centers.cox.

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