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ChrisB
+4 more
Community Manager
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Voice Mail Update (Monday Feb. 27th AM)
Cox continues to experience an equipment issue with its voicemail system that is impacting some residential Cox Digital Telephone customers. We apologize for the inconvenience and frustration this may be causing. We continue to work around the clock with suppliers to fully restore the voicemail service. The issue is isolated to residential voicemail and does not impact incoming and outgoing calls or other phone features. This issue does not affect Cox Business customers. To help ensure that customers don’t miss calls while away from home, we are providing Free Call Forwarding to those who don’t already have the feature included in their calling plan. For help adding or activating this feature, call 877-897-2470.
Thank you,
Cox Forums Team
Learn more at Cox.com Help / Support
Disappointed
New Contributor
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The voice mail service problem does affect incoming calls. When I am on the phone and someone else calls they are not able to leave a message. Therefore, I miss the call.
I first became aware of this problem on 2/23/12. It is now 2/27/12 and the problem is still not solved.
Disappointed.
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Becky
+2 more
Moderator
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Hi Disappointed,
I can relate to the frustration you feel regarding the voice mail issue--many of us are affected, as well. I am truly sorry for the inconvenience this has caused! Cox will issue bill credits to all impacted customers, and we are also offering free call-forwarding to help ensure that you don’t miss calls while away from home. If you don't currently have the call forwarding feature and would like it added to your account--FREE--through the remainder of the outage, call us at 877-897-2470. Please hang in there with us--we truly appreciate your patience! Thank you, Becky
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