New Contributor
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1 Message
View Bill / Easy Pay
My first question is why is it that when I try to view my bill online, all I can view is the amount due. I can't believe that Cox wouldn't make available to me full access to my account online so what am I doing wrong? I click on view bill and I just get the totals.
Secondly, I would like to sign up for easy pay but I would like to be able to split my bill into by-monthly payments. Since you have the ability to take a payment on any day of the month, why do you not have the ability to take 2 payments per month? I realize that you think your rates are reasonable but for some of us it is an extremely expensive expense that we chose to endure to have the TV channels and the faster internet access needed for our hobbies, however it would make life alot easier if you made it possible to schedule the amount a customer pays and the number of times a customer pays per month? Maybe alot more of your customers would use east pay if it was a smaller amount coming out of their account at one time.
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Katie
New Contributor
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13 Messages
Hi javajunkie,
Your first issue is one that other Cox customers often have - you're logging in with a User ID that has limited access.
There are two types of online identities - Primary Account Holders, and Secondary Authorized Users. The Primary User ID belongs to the person whose name appears on the bill. This account type has complete access to Cox.com sites and services.
The account holder can create secondary email accounts (authorized users), who can access email and webmail and can also log in to make one-time payments using View/Pay Bill. For your security, authorized users cannot change billing preferences, see detailed information about your statements, or complete online orders. You can learn more about account types by checking out Understanding Digital Indentities and Account Types.
As you may have noticed, we've been making some significant improvements and changes to our interactive billing tools, and using our customer's input to do so. We appreciate your feedback about your use of EasyPay, and how it may be improved. Thanks for posting!
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dudz_fryd
New Contributor
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4 Messages
That doesn't answer his question or mine. You provided nothing more than a sales pitch. I want to know why when under the primary account I cannot change easypay information no matter what time of month it is! It's always got a "payment pending" and I have to call in and hope I get some help. Why do ISP's insist on customers using woefully inadequate websites? No problem if I want to give you more money but god forbid we want to change something that doesn't fatten Cox a little more!
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ChrisL
Former Moderator
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7.1K Messages
If it's always showing a payment pending it sounds like there is a problem with your account that needs to be addressed. Calling our account services team would be the best way to address that.
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dudz_fryd
New Contributor
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4 Messages
Can I hear from someone other than the PR damage control team please?
Autopay has been screwed up for years, you can't have a pending payment for 31 days! Still the bill gets paid, luckily its a still open account. I shouldn't have to call somebody to change a payment source. That simple...
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