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27 Messages
Very slow upload speeds...
I have the ultimate internet package.. My connection is wired (I've tested from other devices, and wifi also). I have no clue why but for the last 6 MONTHS or so at random times my upload speed drops from 30-40mbps to 1-5mbps.
I've literally had at least 5 techs out at my house and also on the phone for hours with Cox.
They have changed all lines and pretty much done everything they can at their end.
Any solution to this problem? :(
mkulzak
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27 Messages
8 years ago
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mkulzak
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27 Messages
8 years ago
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ChrisL
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7.1K Messages
8 years ago
Has the problem always existed since having the current modem? Is there a particular application that you're trying to use your upload for?
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mkulzak
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27 Messages
8 years ago
Hey Chris, I have had a couple different modems since the whole problem has occurred. I use a program called OBS (Open Broadcaster Software) to stream live off of www.twitch.tv
Is it the program that is causing my upload speed to drop from 30mbps to 1-7mbps?
Last year I stream for 6 months with no issues with my upload speed. Then one day the problem just started occurring.
Any help would be greatly appreciated please.
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ChrisL
Former Moderator
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7.1K Messages
8 years ago
I thought this might be a Twitch issue, see the following link for an explanation of the problem and page 35 for a list of impacted devices:
https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake
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mkulzak
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27 Messages
8 years ago
Chris could you please just explain to me if there is a fix or not? I don't even see a page 35 on the link you provided. What is the explanation? So confused.
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ChrisL
Former Moderator
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7.1K Messages
8 years ago
A bug with Puma 6 based modem is being investigated which causes latency issues. If you're trying to Twitch stream or use some other time sensitive application such as VOIP you may see improvement by switching to a cable modem that does not utilize the Puma 6 chipset.
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mkulzak
New Contributor
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27 Messages
8 years ago
Does Cox have another modem I could use that doesn't utilize Puma 6 based modems?
Or could you suggest me a modem that would work perfect for what I'm doing?
Thank you so much Chris.
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ChrisL
Former Moderator
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7.1K Messages
8 years ago
At this time all of the modem we use for Ultimate run on the Puma 6 chipset. There are devices available via retail channels that would work. Many customers have reported success using the SB6183 or Netgear CM500/CM600/CM1000.
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mkulzak
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27 Messages
8 years ago
Thank you Chris..
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Cured_Apathy
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5 Messages
8 years ago
http://forums.cox.com/forum_home/internet_forum/f/5/t/13128.aspx?pi287=7
So this is something that might be similar but i am guessing still an issue at large with a ton of people.
Like you I pay for the ultimate package and receive speedtest results like so
http://www.speedtest.net/result/6163084074.png
But then you go and try to stream to twitch and cant even put out a consistent 2500Kbps which is horrid because of this
http://testmy.net/c_apKlQbX.pWf0wrVaF.png
I would love to begin to fully understand why this is happening now or since i took a long break from streaming anything or uploading but it has my full attention now and its ridiculous... Just spent 200 bucks on a whole new modem just to make sure it wasnt me but then again it could be this chipset issue but seeing as im not the only one with this issue and the last modem i was using was the same i had when streaming to mlg.tv for months at a time with no problem I dont see how that is the case.
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mkulzak
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27 Messages
8 years ago
Idk.. :(
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mkulzak
New Contributor
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27 Messages
8 years ago
So Chris.. If I got out and purchase a new modem with a different chipset and it doesn't work.. What are we going to do then?
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Becky
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4.3K Messages
8 years ago
A different modem would provide excellent troubleshooting information and might help to highlight an underlying issue.
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Becky
Moderator
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4.3K Messages
8 years ago
Follow the steps found at http://bit.ly/CoxInternetSpeedTest and log into your Cox account. Run the Cox Speed Test tool a few times so we can compare the results to your results from speedtest.net and testmy.net. The official Cox speed test runs on the same software as speedtest.net but on servers inside Cox. This will help us figure out why this is happening and what we can do to help.
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