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USING HDMI CABLES
I have the Contour Record 6 DVR, and 2 receivers. Recently I've changed my A/V cables to HDMI cables. My picture, and sound are great, with the exception of my #2 receiver which is located in my office, it has the problem.
The problem that I'm experiencing is ever since I changed to the HDMI cables, every 5-7 minutes the picture, and sound goes out for approximately 2-3 seconds, then comes back on.
This only occurs on the #2 receiver, the others (main DVR, and #1 receiver works fine. What do I need to do to correct this? When the #2 receiver was using the A/V cables naturally I never had this problem
Domino
Valued Contributor III
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It appears that you do not have a stable "hand-shake" between receiver #2 and the TV. Do you get a "2d" readout on the front panel of receiver #2 while this is occurring? Does turning receiver #2 off for a while temporarily fix the problem? What are the model numbers of the TV and receiver #2? If using component cables (r/g/b r/w) eliminates the problem, then it's a "hand-shake" problem for sure. Try reversing receivers #1 and #2, OR reversing the TVs the two receivers use.
[I'm assuming that you've already tried swapping HDMI cables, etc.]
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JA95606
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JA95606
New Contributor
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Domino
Valued Contributor III
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The "2d" readout when you first turn the units on is normal. As a last ditch test, I'd reverse receivers #1 and #2. I'd also still like to know if your present #2 receiver and TV exhibit the problem when connected via component (not composite.)
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JA95606
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Domino
Valued Contributor III
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The front panel will give a "2d" indication every time a "handshake" is attempted between the two devices.
Your use of the term "A/V components" is confusing. There are "A/V" outputs (yellow for video, red/white for stereo audio.) This is a 480p SD output only. No HD. Then there is the "component" output. It has 3 wires (green, blue, red) for video, and 2 wires (red, white) for audio. This output can give SD or HD video. You were also going to try swapping the two receivers, to see if the problem stayed with receiver #2.
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JA95606
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Domino
Valued Contributor III
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So we know that it is an HDMI problem for sure, either in the TV or in the STB. How many HDMI inputs does the TV have? Have you tried a different HDMI input on your TV? Have you tried reversing the receivers yet (so we can see if the problem stays with receiver #2, or with TV #2) ??
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JA95606
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Jerry
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Contributor II
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Even when powered off, devices still output low voltage through the HDMI connections. In some instances with some devices this interferes with the DHCP handshake when connecting HDMI cables with the device powered off but still plugged in.
So try unplugging all devices from their AC power source. Then connect the HDMI cables. Then plug your devices back in.
Go to http://site.hdtvsupply.com/hdcp1.html for more HDMI troubleshooting tips.
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JA95606
New Contributor
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Domino
Valued Contributor III
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Again, and I realize that you said that you might try this later, reversing your two receivers and seeing if the problem follows receiver #2, or stays with TV #2 is the thing that will finalize the diagnosis of a flaky HDMI circuit in receiver #2. Flaky HDMI circuits in Cisco/SA equipment are not uncommon.
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