Upgraded to internet Premier but seeing weird speeds

Location:  Irvine, Ca

I recently upgraded to Internet Premier (100mbit down / 10mbit up).  I used to have the next lower pkg, internet preferred which is 50/5 (upload actually isn't listed on the site).  I have a Surfboard 6190, and i have 24 bonded download channels (max for Cox) and the apparent max 4 uplink.  Support over the phone said signal strength was good when they were provisioning the modem.  

The weirdness is that i'm seeing the advertised speed for the Premier plan for uplink but i'm only seeing the Internet Preferred speed (50mbit) for the downlink (using multiple methods including the speed test on the Cox site, both wired and wireless). It's almost as if the modem wasn't provisioned correctly for the Internet Premier plan.   It definitely looks like an artificial limit i'm hitting and it's just more than odd that it's stopping at my previous plan's download speed limit.  

I was planning on calling support after work today but I read how much back and forth another customer had with a problem that sounds like it might be the same issue as mine and so i was hoping someone here could help or let me know what to tell support so they can verify the modem is getting the correct config for both the downlink and uplink speeds (or whatever else to double check). 

other guy's post - issue resolved after Cox support apparently fixed something on their end even though initial support showed no issues.  http://forums.cox.com/forum_home/internet_forum/f/5/t/8523.aspx