New Contributor
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2 Messages
Upgraded my Modem to DOCSIS 3.0 (Motorola) but still get slow internet speeds
I have a new modem and subscribe to internet premier which says up to 100 mbps downloads but I consistently get 30-35 mbps...
What gives?
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Wernstrom
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16 Messages
I rebooted my entire network... still slow. I swapped out coax cables... no diff. I connected an old XP laptop directly to the modem and got very erratic results. Then I tried a low-end Win7 PC and got ~60 Mbps fairly consistently. Okay. Then I tried connecting the firewall back to the modem, then connecting the PC to an open port group on the firewall (bypassing my switch). A little better at 20 Mbps, but still way off. Even so, it had to be the firewall, not Cox (sorry, guys... for the bad thoughts) or the modem.
Having already updated my firewall firmware in attempt to fix the problem only made matters a bit worse (in terms of download speed... uploads were FASTER @ ~17 Mbps as opposed to ~10 Mbps that I normally get O_o ). Googling around yielded *nothing*. So I was left with the unenviable task of scanning though the web portal for the firewall (netgear). Ugh.
I tracked the problem to Application Security->Services. At some point in previous firmware updates (I update with every new release), the HTTP scanning screwed my access speeds. Turing it off gave me a glorious 60+ Mbps! I don't like having it off, but I need the speed.
I have absolutely no idea if any of that will help you, but I thought I'd share since I JUST managed to get it all working again. Now I have to pester Netgear...
-Wernstrom
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GuyS58
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2 Messages
Thanks for the response.
So it's the router that is slowing down the speeds? I have an Apple router...
Kind of defeats the purpose of wifi in the home if you have to have everything connected directly to the modem
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EdwardH
Valued Contributor
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755 Messages
Wireless can be a bottle neck however, and the example Wernstorm was giving is just fully troubleshooting what was causing their problem. As a temporary measure if we can connect a computer direct to the modem and run a speed test it will either rule out the router or narrow down where we are looking for issues in regards to speed.
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