upgraded internet tier and no speed change

Start	Cox Net	Download Speed	Upload Speed	Latency	Your IP Address	Cox Market
Thu Nov 14 12:46 PM	Yes	32 Mbps	4 Mbps	23 millisec	98.168.155.222	Oklahoma City
Thu Nov 14 12:42 PM	Yes	17 Mbps	2 Mbps	23 millisec	98.168.155.222	Oklahoma City
Thu Nov 14 12:08 PM	Yes	17 Mbps	5 Mbps	23 millisec	98.168.155.222	Oklahoma City
Wed Nov 13 02:01 PM	No	50 Mbps	74 Mbps	4 millisec	70.168.228.114	Oklahoma City
Fri Oct 04 11:02 AM	No	9 Mbps	10 Mbps	4 millisec	70.168.228.114	Oklahoma City

i upgraded to the premier tier and my download speed is better but still not what is promised and the upload speed is now slower?

C

ChrisL

Former Moderator

•

7.1K Messages

I'm not quite sure how this happened but you're modem isn't capable of reaching the new Premier speeds. You'll need to upgrade to a DOCSIS 3.0 model. Here's a list of modems approved for use on Cox. Any 3.0 model is sufficient however you'll better future proof yourself selecting one of the models recommended for Ultimate Tier:

http://ww2.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000

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upgraded internet tier and no speed change

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