Upgrade to Ultimate, modem no longer connects

I just upgraded our internet to the Ultimate package. It was working perfectly fine before with our old package, but I wanted a little more. The technician came out on Wednesday the 13th, since they are required for the upgrade. It was working fine for the speedtest he was performing but ever since, I've had limited connectivity or no connectivity at all. It's currently been down since last night to this morning.

It's just been stuck scanning, without any connection. The modem is a Cisco DPC3010. I currently am on my way out the door to work, but my fiance needs the internet for school and this is most annoying.