Unable to send outgoing email unless on my Cox connection at home

Hi Brian Martin,

You are unable to sign into Cox.com or use Cox Email via an email client from overseas, this is due to a layer of security that provides real-time protection against identity theft, data breaches, and fraud. We are happy to assist with this issue. Please send our team an email to cox.help@cox.com with your account details such as full name and service and we will be happy to assist. Also, reference this post in the email.

Ah no, this does not just pertain to those oversees.  I am right now sitting with my laptop here at work in California, where I also reside (only 25 miles away) and I too cannot send emails from my cox email account from my laptop here at work.  And then I try to go onto my cox webmail and the message that is sitting in my outbox on my laptop is no where to be found.  In fact, on cox webmail there is no outbox only a drafts folder and my message that is stuck in my outbox on my laptop is not their either... Cox needs MUCH better syncing between home, using laptop outside of home and webmail!!  Not good connections with any of them, almost like using three different systems!  You need to fix this problem!

While I am overseas at the moment, that has nothing to do with the inability to authenticate with your SMTP server from (just a partial list) Topeka, KS or Atlanta, GA. I have not been able to send emails from ANYWHERE in the US other than when I am connected to Cox from my own house.

Since I am at a diplomatic posting, our traffic currently tunnels to appear as if our IP is from a domain in Virginia (precisely to avoid issues like this).

While I am no fan of your annoying and cumbersome ad-filled web email client, I at least have it working so that I can send emails somehow, so I'll be glad to contact your help email.  Your chat help person was unable to help, but we'll try the folks that answer that email address.

Hello everyone,

It may be necessary to update all of your port settings within your email client. Please visit www.cox.com/SecureEmail if you need guidance updating.

Same here: San Diego, from ipad which has worked perfectly for years.  No changes were made to cause this.

Yep, I started having the same problem today without making any changes at all on my end.  I spoke with three different people who gave me the same useless advice.  I loved it when they told me to "call Thunderbird."  That was the funniest thing I'd heard in a long time.

My specific error is:

fed1rmimpo109.cox.net cox connection refused from xx.xxx.xxx.xxx. 

(obviously, it gives me my real IP address so I changed it here for privacy)

The same thing I reported to the tech support people.  Three times.

I have the same issue with an IPad and IPhone. Worked for years, now it doesn't, no changes to either except for normal IOS updates. 

Hi Jme0072 and kenl4707,

Please verify your server settings are correct. https://www.cox.com/residential/support/cox-email-server-settings.html.

On IOS deceives you can locate this in settings , then Mail, Contacts, Calendars. select your cox account and check settings.

If this, does not resolve your issue. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.

My last few trips have resulted in the same problems as others on this forum while trying to access Outlook while accessing the SMTP server as outgoing email can not be delivered. As an alternative, I receive email on the Cox server and send via my gmail address.  I talked to Level 2 support  today and was basically told that i have to use WebMail because of system constraints  while accessing via WiFi while away from home. 

As soon as I returned home, with no change in my email settings on Outlook, everything worked appropriately.

I find this totally unacceptable.  WebMail is marginally functional.  I have a difficult time believing that Cox cannot establish the protocols that allow access that other programs provide such as gmail when connecting through other servers.

Bottom line, this really pisses me off.  I have been a Cox customer for 30+ years and I am disappointed that Cox cannot address this concern while also providing the required security.

Ron M.

For Brian M.

I suggest that you establish a gmail account and use that for outgoing messages, while you wait for Cox to establish their protocols (i.e., get their ** together).  Or, if you are not married to Cox, find an outgoing alternative, such as Gmail., if you have that Corporate alternative.

Ron M