Unable to complete payment

If your bill is due, then you should probably either call their billing department or go to one their stores to make a payment. Any troubleshooting here wouldn't be done in time.

Sigh. I would but they're closed on weekends. Thanks for the help though. Appreciate it. 

Sorry, its just hard to troubleshoot issues with the billing system without you giving out private info that you shouldn't be giving out on a public forum.

If you want some basic steps to try, I would suggest clearing out your temp files and cookies and reboot your computer. Also, try another browser if you have one, or even download Chrome for free. 

Also, can't you call Cox and make a payment through the automated system? That should be open 24/7, and if for some reason it's broken, Technical support will sometimes take a payment for you for a small convenience fee. The trick is finding a representative that has been trained on how.

Oh, my. I hate it when this happens. Usually it's a glitch with the account profile, but we'll need to look at the account individually. In the meantime, Health Edge is right, it can take some time to fix.

Billing isn't 24/7, but our automated payment system can take a payment 24/7/365 for no fee, our technical support representatives can take a payment for a $10 payment processing fee, and if there's a technical issue keeping both the website and the automated system from working then our technical support representatives can waive the payment processing fee. See http://bit.ly/LocalCoxSupportPhoneNumbers for the local number nearest you.

And e-mail us at cox.help@cox.com and we'll take a look at the identity profile and see why you're getting this error. We'll be locking this thread since it's an account-specific issue.