Trying to stream on twitch but dropping mad frames

Hey ya i want to get into streaming content on some type of stream service such as youtube, twitch, or hashd. The problem is even with an ultimate internet package i get mad frame drops on even a low end 1 meg upload stream and eventually it kicks me from the servers. Sometimes very occasionally i can stream but it's rare. last monday night i actually did a 720p stream with no kind of lag what so ever but the very next day back to frame dropping as usual.

Looking at some speed test sites im getting mix results also. on the cox and speedtest.net sites i get up to like 22-25 meg upload speeds. However when i go to a site that many streamers suggest, which is testmy.net i sometimes see my upload results being 900k(they average is and don't use flash or hyperthreading so it's suppose to be much mroe accurate). I also don't think im getting throttled either as i got a friend about 13 miles away who can stream just fine.

anyways trying to pinpoint wha tthe problem is! love some suggestions on maybe some stuff i can try to maybe stabilize my internet better.

also here is a modem log if anyone can see anything from it. unfortently i cant find any type of log's from obs or xsplit to share.

Event Log

Time	Priority	Description
Thu Nov 07 23:20:19 2013	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 07 16:34:28 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 07 16:33:44 2013	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 07 16:33:43 2013	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 07 16:33:26 2013	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 07 12:55:19 2013	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Thu Nov 07 03:46:29 2013	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:57:00 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:56:01 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Nov 05 23:29:33 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:29:31 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:28:07 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:28:07 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:27:51 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:27:51 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:27:37 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:27:37 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:27:22 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:27:21 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:26:18 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:26:17 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:26:15 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:26:08 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:26:05 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:19:15 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:18:39 2013	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:18:09 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Tue Nov 05 23:11:48 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:11:46 2013	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Tue Nov 05 23:11:32 2013	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=44:94:fc:ca:8f:09;CMTS-MAC=50:57:a8:89:44:9d;CM-QOS=1.0;CM-VER=3.0;

Responses

Health_Edge

Valued Contributor III

•

4.2K Messages

3 T3 errors and 1 T4 error over 4 days. I wouldn't think that would be problematic and would cause a issue more with instances of lag sometimes and not throughput.

Are the speed tests direct to the modem? When Ultimate was installed, where you getting 100Mb then? Also what are the signal levels of the modem?

0

DerrickW

Valued Contributor

•

1.2K Messages

Hi Kevfactor,

The modem log doesn't help much for this type of issue. We can check the signal levels and have you ping some IP addresses and run a couple of trace routes to see if there are any lags on the network that could be causing the slow upload.

I also ran a speed test on the site testmy.net, when I checked the result details it shows the destination as Dallas TX. That would explain lower results as the test server is further away. We need to check the signal levels of the modem, make sure everything is good on our end. Are you connected to a router or direct to the modem?

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Kevfactor

New Contributor

•

32 Messages

Yeah directly to the big gate way with an Ethernet. i have another router but i just use that for the houses laptops which only browse sites maybe 3 times a week.

i think i always had this problem because the house has some old wiring. I tried streaming before when i was only getting 1.5 upload speeds and couldn't do at like 650 kbs. i get the speeds here and there but i think it's just like you said maybe lag issues in constantly getting those speeds.

edit: dids't see the admin. but yeah the computers are plugged into the modem. on testmy.net it has a DC server which i got around 3 upload(bit better at least hehe).

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DerrickW

Valued Contributor

•

1.2K Messages

Kevfactor,

Yes, 3 Mbps is much better than 650 kbps lol I would have to agree! Sounds like you have a smarthome with built-in ethernet outlets. Would it be possible to test a direct modem connection (provided it's not too difficult, depending on where your modem is)?

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Kevfactor

New Contributor

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32 Messages

nope it is directly plugged into the modem/gateway that was provided with the net package. no ethernet outlets(i wish!). one pc that i dont use much has a 20 foot ethernet cable running accross the home, the other that i use all the time is about 3 feet away from the modem/gateway thing.

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Health_Edge

Valued Contributor III

•

4.2K Messages

What kind of modem/device are you plugging in to? That is important. What is the model number of the modem from Cox? Should be printed on a sticker somewhere on it.

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Accepted Solution

DerrickW

Valued Contributor

•

1.2K Messages

Kevfactor, I was able to bring up the modem information and it appears that there is some packet loss to your modem which could be contributing to the problems you are having. I would like to schedule an appointment for you. Please e-mail cox.help@cox.com, include the name and address on the account so we can set that up for you.

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Kevfactor

New Contributor

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32 Messages

thx found something! seems to be getting worse as now it's getting bad scores on both speedtest and the cox site too. I'll try to set something up one one of my days off work :)

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Trying to stream on twitch but dropping mad frames

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