Trying real hard to use Enhanced Webmail

As far as I know Enhanced Webmail is about to be retired.  I don't think there's been an official announcement but that could explain part of what you're seeing.

Will there be a replacement or will classic be the only option?

I believe some upgrades are planned for Classic but that would essentially become the only web interface for our email platform.

Looks like Enhanced is officially retired, I don't see the enhanced radio button while signing in anymore. So sad to see it go away, I liked it better than classic. :(

The radio buttons have disappeared, but sometimes you get a screen that will let you select which view you want.  Of course some times you don't.  Although enhanced was pretty flawed, I liked it better than classic. 

Sadly I'd give Cox an F in their email product.  Their contact management is terrible, the mail search function is so slow and sensitive to case and space that it's almost useless, and you can't forward inline images.  Using another email client, (I use the apple mail client app on the ipad) overcomes some of these problems.

You'd like a company that's in the information and entertainment delivery business could do a better job with a core product like email.

It appears that Enhanced webmail is no longer available.  Without any notice!!!

Gone are the contacts that I had in enhanced too.  Does anyone know a way to retrieve them. For many of these contacts I have no way to get them back.  Some notice would have been nice.  Not a professional company.

I can't believe this was done.  

I totally agree...I did find my contacts in the "contact manager" but have not figured out how to put them in the addresses so I can use them. In my opinion they should have gotten rid of the classic mail and kept the enhanced. I have always liked it better. Thought it was easier to use.

At least let the customers vote on what they like.

Very unsatisfied customer :(

I have been having the same issues, too.  Last week, I lost access altogether. Support made me delete my filters.  It was a big hassle.  Then early this AM, I tried to log on and was getting weird messages about enabling cookies, and the page was on redirect and in an endless loop.  It was normal this afternoon, but now there is no enhanced email. Also I didn't get some of my AM email until this evening,  and ended up missing a conference call.  

I think Cox email is the absolute worst I have seen, and that includes email I had 20 years ago with AOL!  I am seriously considering switching services because the phone is so unreliable.  Internet is so so, and TV reception isn't that reliable either.  Pricing is outrageous.  I am getting more and more prone to trying Dish or some combination.  That's going to be a real hassle, too, but Cox isn't delivering. 

I don't understand why they couldn't at least let us know they were playing around with the system.

Well this totally blows getting rid of enhanced and not really telling us, I guess cox figures if they give poor enough service people will stop using their email and they can save some money

Indeed your Enhanced contacts should have been moved to the Contact Manager.  You can use the export function to save them to your pc in a .csv file with can be imported back into Classic Webmail.

yeah....I found out yesterday NO ENHANCED email.........would have been nice if they had told us....I read some of the posts on the forum and that is the only way I found out.

When I called Cox because of the problem they didn't tell me enhanced mail was going...they only wanted to charge me $60 for researching the issue....

I too prefer Enhanced mail...I am not happy about having to use clunky classic.  I have also lost some of my contacts, and have yet to figure out how to place them in email, easily...with enhanced mail, it was so automatic.  In classic, "contact manager' and 'address' are totally disconnected.  Some of my contacts are in contact manager, but not all, and 'address' is empty. 

In Enhanced it was easy to do whatever I needed, or wanted.  I could scroll through messages, opening and closing them with ease, and not having to page back to get back to my inbox.   I could move them to folders very simply.  Delete was easy, flagging for future reference was easy.  Forwarding was easy.  And the look was clean.

Classic is clunky, outdated, not user friendly, and I hate it.  And the local techs were unaware of the change...spent time waiting, and waiting, and tried everything they suggested after my mail could not be accessed two days ago.  Then they kicked me up to the 'second tier' and they told me that enhanced was being discontinued but it might come back again for a 'little' while.  I did get it back briefly last night and then it disappeared in the time it took to go the kitchen and get a beer...and haven't been able to get it back since. 

I just don't understand why Cox is going backward instead of forward, and it is bad business to not give your customers any warning of a change such as this one, not to mention not informing your local reps of same.  I am not a happy, satisfied customer on any level, and I am exploring the limited options available in my area.  Never thought I would say it, but I really miss Comcast...it was faster, and their email program was similar to enhanced, but it isn't available where I now live.

Again, I want ENHANCED MAIL back again.

Well, it's interesting how many folks liked a service that is being retired. How long has enhanced been around? I was offered the chance to use enhanced ONE time in the several years I've been with Cox. I tried it ONE time. The experience was AWFUL...problems getting to mail, reading it, organizing it, etc. Got back to classic real quick and have stayed that way since then.  It's being retired for some reason.....???

i am disappointed in enhanced email is leaving.  I know when i signed up it was a Beta test, but the tech guys failed.  They may have 70,000 users but they have not tried to get more.  Have you ever seen an ad for it?  No, because it is not a profit center.  The classic, using the term loosely, is just easier to maintain and they dont have to put money into it.  Bet no one in there corporate office uses it.  they all probably have a third party system  as most business does.  Guess I will have to invest in a better system

It now seems that Cox has discontinued its Enhanced Webmail option.  A few days ago I did get a choice screen but now it goes directly to Classic. Was it just my feeling that Enhanced was better in security that one could see an email in a window before opening?  In Classic, one needs to open the message, that may or may not be spam. After spending more time than necessary on email Chat with Cox, I was told it is no longer available.  I don't know why they did that but I would like a corporate email address to express my displeasure over their decision.