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honda3333

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T-Mobile hi-port modem problems

Has anyone had frequent issues with the hi-port UTA-200 not proving connectivity for phone service? I've not been able to get the blue light to come in and have been without phone service for the last 4 days. I've replaced the hi=port modem, SIM card, and all cables from the cox modem to the hi-port. I've now been told that the quality of service provided by Cox needs to be checked by them. I've done checks on this and have found it as low as 40% once but multiple tests results run from the high 60% to the high 90%. Any suggestions?

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ChrisL

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@honda3333

Can you describe better how you have everything connected?  There should be only one device connected to the modem at any given time but the modem looks as though that may not be the case.

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Health_Edge

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+1 for a layout of the equipment and how you have it connected; modem, router, UTA-200, etc. 

I would also check the firewall settings on what ever router you using and make sure IPsec passthrough is enabled. 

Also, describe the symptoms you're having. Does it work at all? Intermittent? Choppy sound? 

Last, I what are you using to measure your QoS? And are you measuring upload or download QoS? Many times speedboost can play havoc on QoS tests because of the way speedboost works. 

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honda3333

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I have it connected correctly as informed by Cox and T-Mobile; Cox modem to UTA-200. It has been working for quite a few years and have always been able to just reset the modem and UTA-200 to restore my phone service. The UTA-200 has a blue light that comes on whenever phone services is connected. I have reset all items numerous times and I cannot get the blue light to come on again thus no phone connectivity. I used internetfrog to check the Qos and this is something I hadn't done before. It was referred to me by the T-Mobile tech and that's who determined that this may be the issue. I just want to make sure I've checked everything on my end before I call this in to Cox. Thanks, Ben

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Health_Edge

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What model modem do you have? 

Any problems with internet service when connected through the UTA-200? Slow? Problems streaming? Does things like Skype work?

My guess is you have a gateway and not a modem and your having some NAT issue. A QoS issue wouldn't stop it from connecting all together. Sounds like the T-Mobile tech is guess. What does the blue light represent? Lack of IP? Gateway?  T-Mobile should be able to tell you this.

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