New Contributor
•
6 Messages
TiVo & Cox OnDemand in Phoenix
The forums say some people have it and some people don't have OnDemand on their TiVo's in Phoenix. Phone reps have said its available. TiVo Website says its available on a blog post but then in the support documents it's only available in one zip code. 4 techs have been out to my house and they state "it should be working." TiVo support said in the morning it is available and in the afternoon it wasn't. Cox twitter support said they could get it working but then said if TiVo said it wasn't available it wasn't available.
So is it available or not. I am really tired of being told its available and it's not.
Xfinity had it for years and it worked great. Heck at this point Xfinity/Comcast is looking like a better company than Cox, and that is saying something!
Related Content
Closed
1
0
Closed
8
0
Closed
1
0
Closed
1
0
Accepted Solution
Closed
3
0
Becky
Moderator
•
4.3K Messages
I know you've been through quite an ordeal trying to get Cox OnDemand working with your TiVo, and I truly apologize! Would you allow us another attempt to get it working before you finalize your decision to switch providers? Are you still getting the error code V205? I believe I can get to the bottom of this for you!
0
0
tallbubba
New Contributor
•
6 Messages
Yup. Tivo says its because I am not in the Zip code listed on their wesbite as having the service active.
0
0
bryaninphx
Valued Contributor
•
914 Messages
If your TiVo still has the Xfinity VOD App installed that could be an issue, assuming it is the same TiVo. If so TiVo needs to remove the Xfinity VOD App and reinstall or reset the CoxVOD App.
All of the Phoenix area should already be working.
What is the TiVo Model? Only Premiere, Roamio and Bolt support Cox OnDemand. Series 3 and TiVoHDs do not.
Does the TiVo have the Cox OnDemand App?
Go to Settings > Channels > My Video Providers > make sure Cox OnDemand is checked.
If it is missing it is a TiVo Issue, Call TiVo Support and ask to have the CoxVOD flag reset for auto-discovery. Then perform a few TiVo Network connections.
If the TiVo already has the Cox OnDemand App, what is the exact Error message displayed when attempting to access content.
Take a picture and post the Error message, to better diagnosis.
Also Call Cox @ 877-820-8202 and ask if you have the TiVo OnDemand flag settings on your account and CableCARD.
Have your CableCARD Serial number available, PKxxxxxxx and also the MAC Address of the CableCARD.
Both are available from the CableCARD Diagnostic, Diagnostic Menu
Settings > Remote, CableCARD, & Devices > CableCARD Decoder > CableCARD options > CableCARD Menu > Diag Screen
If the Cox person does not know what you are talking about, thank them and call back.
0
0
tallbubba
New Contributor
•
6 Messages
1) How do i get rid of the XfinityVOD
2) Roamio Pro
3) Cox VOD is checked.
4) Error Code : When i try to load a video that is has CVOD as an option i get V205. When I go into the CVOD app, I only get the myrentals folder and no other folders.
5) Cox says everything is go on there end, They want to bring out one of their tivo boxes to see if it is a line issue.
0
0
Becky
Moderator
•
4.3K Messages
The members of the field team investigating this issue believe that getting to the "myrentals" folder indicates the Cox authentication process has completed successfully. We've looped in our TiVo contacts and have a conference call later today. We will update you as soon as we have more info!
0
0
bryaninphx
Valued Contributor
•
914 Messages
1) Are you saying the XfinityVOD app is still showing? If so Call TiVo support, only they can remove the XfinityVOD app.
Cox made some major changes to the Cox OnDemand App over the weekend, and it is not working very well at this time. Probably not the best time to be troubleshooting it.
Cox did a major reorganization of the content folders, "MyPrimetime" and "Freezone" has been replaced with "TV"
Even my Cox OnDemand is failing to load correctly, most of the time.
0
0
tallbubba
New Contributor
•
6 Messages
Howdy,
So something happened today! I came home and the folders are now showing but I am getting error cord C501. i can sometimes browse the folders before I get the error code.
I am going to contact TiVo and post back.
0
0
bryaninphx
Valued Contributor
•
914 Messages
I am getting the same C501 Error on Cox OnDemand, most of the time, so it is not just you.
It is also causing the TiVo menus to show just a spinning blue circle, with a long delay, and then sometimes it times out and displays the C501 Error.
If the spinning blue circle, with a long delay is driving you crazy, uncheck Cox OnDemand until it gets fixed.
TiVo Central > Settings > Channels > My Video Providers > uncheck Cox OnDemand and the spinning blue circles should stop.
0
0
wees41
Contributor II
•
699 Messages
same in omaha
0
0
Becky
Moderator
•
4.3K Messages
Were you able to talk to TiVo? Error code C501 indicates an issue on the TiVo side of things. Does a reset clear the error?
Bryan and Andrew, reset your TiVos this morning and see if you get the same error code.
I'll pass on all of this new info to our Field team and report back with an update.
0
0
bryaninphx
Valued Contributor
•
914 Messages
Yes, the C501 Error is a TiVo server side error.
No, Rebooting the TiVo does not help.
TiVo had this same issue last weekend of 10/16 - 10/18, but TIVo fixed it on Monday 10/19, now the same issue is back.
0
0
Becky
Moderator
•
4.3K Messages
Thanks for the update! It's possible our On DEMAND folder reorganization hasn't updated in TiVo's Cox On Demand app. Our AZ field team will touch base with their TiVo contacts this morning. We'll get to the bottom of this for you!
0
0
Becky
Moderator
•
4.3K Messages
Hi Everyone,
We were able to navigate the new OD menu on our production TiVo this morning. Any changes made to the menu during the day may pose a navigation issue until the next daily menu update.
Tallbubba: TiVo Support is still working on this for you and has requested debug logs to investigate further. Our TiVo contact has asked that you perform the following steps:
Thank you!
0
0
bigshowaz
New Contributor
•
1 Message
I have a tivo premiere and there is no option for cox on demand at all. I see Plex and a few other services but nothing for Cox. I've forced a connection to Tivo multiple times, rebooted, pleaded nicely...etc but nothing is working. Can you suggest how I fix this?
0
0
bryaninphx
Valued Contributor
•
914 Messages
First prerequisite is you must also have Cox Internet Essential or above.
Go to Settings > Channels > My Video Providers > make sure Cox OnDemand is checked.
If it is missing it is a TiVo Issue, Call TiVo Support @ 877-367-8486 and ask to have the CoxVOD flag added or reset for auto-discovery. Then perform a few TiVo Network connections.
Also Call Cox @ 877-820-8202 and ask if you have the TiVo OnDemand flag settings on your account and CableCARD.
Have your CableCARD Serial number available, and also the MAC Address of the CableCARD.
Both are available from the CableCARD Diagnostic, Diagnostic Menu
Settings > Remote, CableCARD, & Devices > CableCARD Decoder > CableCARD options > CableCARD Menu > Diag Screen
0
0