Contributor II
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699 Messages
Tivo C501 errors again
Has anyone with Tivo and access to cox ondemand been able to watch ondemand this weekend?
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Contributor II
•
699 Messages
Has anyone with Tivo and access to cox ondemand been able to watch ondemand this weekend?
Accepted Solution
Closed
19
0
Closed
7
0
Closed
1
0
Closed
3
Closed
3
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Becky
Moderator
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4.3K Messages
We're getting the C501 error, also. In most cases, this error indicates an issue on TiVo's side. Have you called TiVo (877-367-8486) to report the error? I will escalate via our video engineers and let you know if I get further information. Thanks for bringing this to our attention!
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Becky
Moderator
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4.3K Messages
Please try the following steps:
Force a connection with the TiVo Service (TiVo Central > Settings & Messages > Settings > Network; select Connect to the TiVo Service now). When the TiVo finishes loading info, unplug the TiVo and wait a full minute before plugging it back in. After the box completes the reboot cycle, try to access Cox On Demand again. Do you still get the C501 error?
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wees41
Contributor II
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699 Messages
I have tried Tivo support and they seem clueless more info the app launches all the way until the folder selection like if you wanted to watch 20/20 on ABC ondemand it goes as far as the 20/20 folder after selecting it is empty.
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wees41
Contributor II
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699 Messages
this did not work still not working
heard from Tivo they think error is on the Cox side
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wees41
Contributor II
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699 Messages
it fixed itself sure would like to know what was wrong
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wees41
Contributor II
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699 Messages
Becky the C501 errors showed up again after I thought it was fix it wasn't
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Becky
Moderator
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4.3K Messages
I've reported the issue to our video team. I'll let you know when I receive further details or information.
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