TiVo Bolt - Acquiring Channel Information 89%

Sounds like the have the "data" set paired incorrectly with the cablecard. The data actually changes each time you pair the card, so alot of times it is overlooked because it was done initially at Cox, but if repaired during troubleshooting, the data needs to be updated. Try calling 1-877-820-8202 for their cable card support line.

I appreciate the response! Unfortunately, I have tried on a few separate occasions to update the card, but its the same outcome. I've resorted to removing the card, formatting the TiVo, and then re-inserting the card to see if that makes a difference. I'll report back after I get off the phone with Cox after this round.

I did just upgrade the hard drive in the TiVo, but the TiVo booted fine and works otherwise. I've read online that the hard drive shouldn't be an issue. Is the new hard drive a possible issue?

BTW, just re-formatted the Tivo, and on the phone with a Cox rep right now. Hopefully a good result after this phone call...

Hi Becky,

Nothing was solved on my call. I have a tech scheduled to come out this evening. Hoping it can be fixed then. I'll report back after the visit is done.

Tech came out yesterday, and said that there is a "known issue" with TiVo Bolt and Cox right now. They will be troubleshootoing it, and gave me a interim DVR until the issue is resolved. I just can't understand how for the last month, the Tivo worked great, and only in the last 3 days, it does not...

Yes, this is the only TiVo device I have.

Hi Becky,

Is there any update on this? I've been on the phone with Tivo and Cox now for a total of 4 hours over the past few days. I have swapped out cable cards and tuning adapters, and no resolution was found. My Tivo is stating that the card is not connected or validated, although the Cox reps I speak do say that it is. At this point, I am quite frustrated and not sure where to go for help. 

Thanks,

Byron

Could you post your OOB signal as requested? Either Cox doesn't have the correct info in their system, or the info in their system isn't getting to the cable card. 

Here is what I see:

VCT ID: None

OOB Signal Lock: No

OOB Frequency: 75250 KHz

OOB Data Rate: 2048 Kbps

OOB Spectral Inversion: Off

OOB SNR: 57dB

Tuning Adaptor and CabeCard States both say "Ready/Operating Normally"

ByronF said:
OOB SNR: 57dB

Looked around and can't find any info on how Tivo calculates their SNR. If it's actual SNR, then your fine. However, I don't think that is the case since your not getting OOB lock. If OOB "SNR" is actually just the OOB power level, then that would be your problem. Do you see anything in the diagnostic about a OOB or Upstream "power level"? 

How do you have your rig wired? If you bypass the splitter for the Tuner adapter, does that signal drop 4dB? If you really want to know what's going on, do you have a DOCSIS modem you can put on the same cable line and use the 192.168.100.1 diagnostics? That will give a clearer picture of what's going on, even though a modem and cable card use slightly different signals. 

Didnt find anything on a "power level", but i found these values:

In the TA diagnostic screens, i found the downstream status:

OOB Freq: 75.250 MHz

Carrier Lock: YES

SNR = 24dB GOOD

DATA: YES

Hunt Mode: NONE

InBand Freq: 717.000 MHz

Carrier Lock: YES

SNR: 35dB GOOD

In my Modem settings, SNR seems to be around 41.5dB per channel.

My wiring is set us as follows:

Main line > 3 way splitter > modem + TA + 2 way splitter > Tivo + Contour (interim box)

I've tried removing everything and just having the Tivo and TA on the line, but it doesn't work. Been through a lot of combinations of things this weekend, but nothing is solving the issue. Your help is more than appreciated!