New Contributor
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24 Messages
Thunderbird mail client - IMAP login fails
I was having the same problem of intermittent login failures with a pop connection so I switched over to an IMAP connection.
Still experiencing the login failures on an intermittent basis. It's becoming very annoying especially since the IMAP needs to sync all the folders,etc. I'll be OK one minute and then I suddenly get the login failure message.
Is there anything y'all can suggest to make this connection more reliable?
Is it Thunderbird?
Please advise
Jim
Accepted Solution
ChrisL
Former Moderator
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7.1K Messages
10 years ago
I made some changes to your account on our end. Give it about an hour and see if you notice any improvement.
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DerrickW
Valued Contributor
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1.2K Messages
10 years ago
Although we do not provide technical assistance for Thunderbird, you are able to use that program. Here is a link with the correct settings that you should be using - http://www.cox.com/residential/support/internet/article.cox?articleId=334d7950-31f8-11df-fe42-000000000000. The error messages that you get from Thunderbird would let us know what it thinks the issue is, I would provide that information to Thunderbird support. Have you tried to use any other email clients or login using Webmail?
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bethjim
New Contributor
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24 Messages
10 years ago
I checked my settings and I meet specs for an IMAP connection.
This is the error I get :
Login to server imap.cox.net failed
This seems to happening more frequently. But it does come and go. Reading others posts on the forum I see I am not alone and other client software is showing a failure. Consequently maybe this failure is something on the COX side NOT the client side?
Webmail access does work but I did just notice that when the client fails and I go to webmail I get a webmail blank screen and the wait indicator. Close up the client wait a few minutes and webmail works.
I just now opened the client back up and all is well NOW! And webmail behaves normally.
Please look into this on the Cox side of things - I can't imagine that multiple client software is failing. The common denominator seems to be COX.
Again, it's becoming really annoying and I'm beginning to feel that the Cox email service is unreliable.
Thanks
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