New Contributor
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12 Messages
Throttling for no reason
I've had the Ultimate internet package since I signed up over a year ago, but I am getting really tired of the throttling of my service during ANY hours, let alone the current non-peak hours (10:38am on a Wednesday).
Short story is I work from home. I pay for the Ultimate package, but I'm constantly throttled on large downloads and uploads. Part of my job as an engineer is transferring large virtual machines across the wire. It's frustrating when a transfer starts at 6MB/sec and hits about 10MB total, then drops to 650kb-1MB/sec for the remainder of the transfer. This is absurd, and defeats the entire purpose of buying the package.
The COX San Diego NOC needs to fix their throttle ruleset. It's more of a hindrance [for paying customers] than anything else.
Any admin viewing this has my IP: feel free to help a customer out. It would be much appreciated.
For what it's worth, I verified it's COX throttling by #1 transferring the image to a server on another network remote from the source at the source's 100mbit/sec cap. #2 Watching the upload start at 6MB/sec and drop down to 1MB/sec.
Upload throttle proof:
I'm not even close to my usage for the period:
*end of rant*
-Frustrated customer
ChrisL
Former Moderator
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7.1K Messages
10 years ago
There isn't any throttling in place so there wouldn't be anything we can change on our end. It might be helpful for starters if you could tell us a little bit about how you're connecting and perhaps do some speed tests as well as gather some trace routes to the host you're trying to connect to.
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Tecknowhelp
Valued Contributor II
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2.8K Messages
10 years ago
I think some of this may be caused by speedboost too, which increases the speed for the first 5-10MB. Not sure of the exact amount.
Also, do you see any decrease in speed with a new data transfer after the first one slows down? What about transfered within Cox's network? Like downloading a bunch of email or downloading a attachment?
Last, how do you know it is traffic shaping on Cox's part and not where you are transferring to? Do you see the same symptom if downloading from the source you are trying to upload to?
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AllenP
Valued Contributor
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1.7K Messages
10 years ago
The Ultimate plan is 20 Mbps, that's mega bits per sec. Everything you posted shows MBps or mega bytes per sec. If your complaint about 6 to 10 to 1MBps is upload speed, that's 48Mbps to 80 Mbps to 8Mbps. The 8 is low but the others are well above the advertised 20Mbps upload. The 6MBps is the "Power Burst" and should drop back to 2 to 2.5 MBps (16 to 20Mbps) in steady state. You have demonstrated slower than advertised upload speeds but it's not proof of throttling. Maybe we should take a look at your hardware and your signal levels to troubleshoot the slow speeds.
Also, last year you posted about packet loss pinging your gateway. Has that been resolved? If you have packet loss withing you own network, that could cause retransmission leading to slowdowns.
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