Terribly slow internet speeds

Hi nous2525,

We can look into this for you, we don't want you to deal with slow speeds.  I did have a few questions, do you have any splitters connected coming from the wall outlet?  Sounds like you did the normal troubleshooting steps to narrow things down.  Please email us at cox.help@cox.com, in your email include the name and address on the account.  We'll figure this out.

Thanks DerrickW.

There are no splitters outside the wall outlet. However, we have three cable outlets, but since the Cox technician came, only one of them works now. It is possible that he did something with the splitter inside the wall.

nous2525,

I would like to take a look at the modem signal levels to see if there are any issues there.  Can you email the account information?  I will bring up the modem and see if I notice in issues on our end.

Hey Derrick,

I emailed the the Cox support email address you gave me with the information earlier today. Is there a different address I should send it to as well?

One thing I see right away that stands out is the older DOCSIS 2.0 modem.  In general you'll experience more inconsistent speeds with those due to the lack of channel bonding capability.  There may be benefit to scheduling a technician to come out and troubleshoot further including trying a DOCSIS 3.0 modem to see if there is any improvement.

I understand what you mean about the DOCSIS, but I've been with you guys for a few years now using the same modem/router combo... I'm inclined to think that it's a location thing, unless there was a recent switch over that affected the performance of DOCSIS 2.0.

Would having a technician come out be expensive?

The main change has been that speeds have been increased.  The closer the provisioned speeds are to the maximum capabilities of the modem, the less reliable the speeds become.  Technician visits are $45 based on the most recent information I have.