New Contributor
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2 Messages
t3 timeouts
i've been having this problem for the past few months where my internet disconnects several times a day and lasting for several hours, it's really frustrating. Cox has sent 3 different technicians to my house, the first one said it was my router so I changed it to no avail, the second tech said it was my modem, so I bought a brand new mode, and the third one also said it was the modem, ignoring the t3 timeouts that i presented to him. I am really disappointed with cox and now i am looking forward to changing ISP. great job cox on just sucking the money out of customers and not delivering the quality service that we need.
KipK
Valued Contributor II
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606 Messages
12 years ago
I understand it can be frustrating, but sometimes troubleshooting is a process of trial-and-error. As much as we might like to, we can't always have all the answers right away. By themselves, T3 timeouts wouldn't mean much to a field tech, because they can be symptomatic of several different problems.
I'm only showing two tech visits, one where they all they did was fix a bad connection at the tap to get it online in the first place, then the one on 5/21, and it appears to me that they missed something the second time around. It looks like there may be a return path issue because your transmit power is frequently adjusting and hitting the top of its capability. I also show a digital cable receiver installed at the same address that isn't reporting its signal levels back to us, so unless it's unplugged, that would also point to a return path problem.
I believe if we put in another service call we can pin this down. I'd appreciate it if you could email us at coxhelp@cox.com so we can set one up and take care of this.
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enrique_u
New Contributor
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2 Messages
12 years ago
I really don't think they're going to do any difference, I'm done with cox.
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