Surfboard SB6141 with Premier Internet service speeds

I have Premier, a SB6141 with a Linksys router and I get 170Mbps +/- on the Cox speed test wired. Which, however, is not the speed I would get beyond the Cox servers. But a high last mile speed means a high(er) speed where it really matters. Although that speed, in turn, relies on a variety of factors beyond anything Cox can control and no matter what equipment I might have.

Speaking of which, the rated 300Mbps mentioned is for two way traffic, so expected download would be half that, give or take. Premier used to be rated to 100Mbps. I'm not sure if it's been upgraded to 150Mbps in all markets yet. You might want to check that and ask if your modem has been reprovisioned accordingly.

TiffanyR,

I have good quality Cat 5e cables, according to Cat 5e specs should be more than capable, however I will upgrade them asap particularly from the modem to the router, the rest of my hardwired connections are streaming devices which are running good.

I am checking speeds on a wireless connection, I do or did have a Cat 5e cable long enough to connect to my router and will recheck that way, I am wondering if, as Jerry mentioned if my modem has been reprovisioned on Cox's end - could you please check that for me?

Thank You

Thanks for the heads up on the reprovisioning.

The description on the Cox website for the Ultimate package says 

Up to 300 Mbps

DOWNLOADS

I'm only going by what they say.

As for the Premier package, it's 150 Mbps, at least in my area (Phoenix AZ) - I pasted this from my Account page, it doesn't say Premier on this but that is the package we have right now.

Thanks for the help.

I chatted with customer service today, apparently my modem has or at least was having a 'Return Status' issue and that it is from 2013. The SB6141 is listed on their site as acceptable so I'm slightly perplexed about its geriatric age of 4 years, which the tech mentioned twice. I have to dig through my box o old cables to see if I can identify the cable that was put on when I first switched to Cox 4 years ago to find out if it is the cable from the wall plate to the modem. 

Your router is your bottleneck. It can't hit over 100 hardwired nor is it AC wireless capable. Upgrade your router and as long as your computer can also support higher speeds, you will be good to go. Most likely an equipment issue here, not a Cox issue. 

I thought the WNDR3400 router is 300 Mbps 2.4 GHz and 5.0 GHz, is this not the case? 

Qoute:

"StephanieA wrote the following post at 28 Jun 2017 2:42 AM:GoodyearAZ,

I confirmed the provisioning on the modem and everything looks fine on the account at this time. I also checked the specs on your router and it does state it is a 300Mbps + 300Mbps however it is still only an N router and not an AC and the Ethernet ports look to be 10/100 Mbps. I suggest contacting Netgear to confirm. "

Hi StephanieA,

Thank you for looking at the provisioning on the SB6141 and confirming the specs for the router.

Can you tell me by 'everything looks fine at this time' - do you mean it is no longer showing a 'return status' error?

On a side note, I am planning on purchasing a new modem and router - looking at Netgear CM700 or CM1000 coupled with either Netgear AC1750 or AC1900. 

I ended up with a Arris SB6190 and Netgear AC1900 - also upgraded to the Ultimate package this past Saturday - connection is smoking although I've already had to unplug the modem twice to reboot it as the speed dropped below 10 mbps, immediately after reboot speed was back up.