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New Contributor
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Streaming speeds abysmal
Hello,
I've had Cox for about a week now and while speedtest.net shows consistently 50-55Mbps downstream, every time I want to watch something on Netflix or OnDemand through DirecTV (which uses the internet for their VOD) it freezes, buffers constantly or in Netflix's case it lowers the quality to the point that it's blocky.
I purchased a new wireless router (Netgear N900) since it was about time to upgrade anyway and it makes no difference.
Any suggestions?
AllenP
+4 more
Valued Contributor
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Are you using the same device for the speedtests and streaming? How are you connected? Wired or wireless. If you have a wired PC running speedtest and wireless to your streaming device WiFi could be the problem. We have to narrow it down to a problem with the cable/modem or router to device.
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Chisss
New Contributor
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The speed test I've done on my desktop which is wired, but also on the Surface Pro 3 and the iphone. It's not really an issue when you run the speed test, it's when you stream something.
And Actually now that i remember, i was downloading an update for my xbox and it started at a really good pace but then maybe 40% into it it slowed down to a crawl where it took maybe 5 mins to get to 40% and then took about an hour or a little more than an hour to download the rest, it was going really slow. But again, you run the speed test and it shows 50Mbps
Is there a way to run a longer speed test?
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DerrickW
Valued Contributor
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Is the Xbox connected wired or wireless? I am not sure where you would be able to run a sustained speed test. What type of modem do you have, is it a stand alone device? Or is it a combo modem & router?
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Chisss
New Contributor
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The xbox is wireless but like I never had these issues with UVerse with the streaming or how slow it was to download Xbox updates and it was only 18Mbps.
The modem is an Arris SB6121 standalone. The wireless router does all the routing.
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DerrickW
Valued Contributor
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Chisss
New Contributor
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Yes, I did reset the modem and router. Yesterday morning I reset the modem because I was having such a hard time watching VOD because it kept buffering, After that it became much better for maybe 2 more episodes and then it went back to doing the same.
As for direct connection to the xbox, that's going to be tough, mostly because I have nothing to update and it's also in a room where there's no ethernet port.
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EdwardH
Valued Contributor
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