Speed Test times out....

Same here, latency times out and fails, takes about 30 seconds before it fails, looks like we are not the only ones. Time to call for help I fear I"ve tried everything suggested in the forums

There is an entire thread on Cox speed test not working here:

http://forums.cox.com/forum_home/internet_forum/f/5/t/6994.aspx

It's been broken in some markets for almost a month now.

@CWJ

From this end everything appears ok with the modem but I do see what appears to be a legacy device attached currently.  Could you try testing without the router and see if get any difference?

Chris,

You said, " a legacy device attached currently"  What is this? I have no clue!

 

CWJ

This would be the technical or "PC" term for a device that is not current generation technology.  The main indicator I'm seeing is the link speed that has been negotiated with the modem is not the maximum that the modem is capable of achieving.  I'd suggest trying to bypass the router and connecting a PC directly to the modem to see if there is any difference in speeds.

Chris,

 

okay....I think you are saying that the router I have may be too old. It is a Cisco Linksys Model WRT 160N V3

If I need a new one what would be Cox's recommendation to optimize the system.

 

Thanks!

 

CWJ

We aren't allow to recommend specific equipment.  I would consider looking at one of the newer N or AC wireless routers which have gigabit Ethernet ports.  Before spending anything on a possible solution however I'd suggest testing without the router to see if the one you have now is even having an impact.

Will do.

 

CWJ

My PC is hooked up directly to the cable modem.  According to speedtest.net we are getting very nice 120M download but our upload speeds have tanked.  Varies between .03M and 2M.  We used to consistently get 12M upload.  Online gaming is now impossible.  Cox internet speed test times out with latency error.

Reset cable modem.  Reset computer.  Powered both off for minutes (including removing modem battery)  then waited for modem to finish booting before powering computer up again.  Unplugged power to computer chassis because I know from experience that can resolve networking issues as the networking card on some computers does not power off unless power cable and network cable are actually disconnected. 

How do I get this fixed?  Called Cox and got a stupid troubleshooting recording that told me to do stuff my children have known how to do since they were 10.  Tried to contact online chat but just get a webpage saying all agents are busy. 

twentyniner,

If you are getting those type of upload speeds with a direct connection to the modem then we may need to get a tech to come out to the home.  The issue would have to be with the equipment or with the signal coming in.  Can you please email us at cox.help@cox.com and include your account information?  We'll look into this for you.