Speed reduction in NE Pensacola

@PensacolaBud

I took a look at the modem from here and good news is the signal level reported are about as close to perfect as can be.  Are you seeing speed problems with both wired and wireless connections?

Thanks, Chris. Yes today and yesterday things are good. Just ran a test and am 39 Mbps download at really peak hour. We have a new cable coming from the house, above ground, for the moment. I'd recommend leaving it above ground for another week or so. In the past, our tech who first came out said the signal was degraded and we not only had internet problems, but several HD channels would not come in (so we just watched the low-def, no biggie), then with seemingly no physical changes, the speed jumped back up to the normal 50 ish Mbps. Then a few days later back to between .97 Mbps and 1.3 Mbps. Now it is back up to normal, but it was already normal before the tech got out here. So I cant say for sure it is the cable. It just occurred to me there's a super easy experiment to be performed: The cable connected now is the new one. Speed = about 40. Signal is good on HD channels. Logic follows: 1. So if we connected to the old cable and get the same performance, we know it is not a CURRENT problem with the cable. 2. If we connect to the old cable and wait until the speed/connection drops (if it ever drops) then re-connect to the new cable. If the problem resolves, there's a bad/bare spot in the old underground cable. If the problem remains, the cables are not the issue and it is a node problem. I don't know if you guys are game for trying this simple experiment, as it would mean sending out someone at least twice more, but it would definitively troubleshoot the issue. Lastly, the guy you sent out yesterday was awesome and so was the first technician. My frustration is with the situation, not the guys coming out, they were both helpful and really concerned about trying to find a solution. My wife dealt with the tech yesterday and said he was really working to figure it out. It's tough, because the signal was already back up to speed when he got here.

@PensacolaBud

If you think you're still having problems we would have no problems sending a technician back out.  If there is a node problem this would be something the technician would escalate to our maintenance team to investigate further.

Chris, I conducted the experiment I described. A few days ago, I reconnected my old underground cable while we were getting 40-50 Mbps download speed. It stayed at that level constantly, or at leas anytime I was on it until 1 PM today, Sunday, 8/23/15. I was having trouble downloading work files and tested speed to be at about 1.6 Mbps to .9 Mbps. So I reset the modem/router, no change. Then I went outside and re-connected the newly laid above ground cable (not yet buried). No change. Sitting at 1.0 Mbps with the new cable or old cable. Net result of experiment shows: it is not the cable between the house and street. Someone could/should come by and remove the new above ground cable and professionally re-connect the underground cable and lock up the street box. We do not need the new cable buried, as it is not the problem and there's no use tearing up the yard and spending your time and money on it, now. Thanks.

@PensacolaBud

It's sounding like it may be time to have another tech come out and do a follow up visit.  He/she would be able to address the cabling issue you're describing as well as research further what is going on and open a ticket with our maintenance team should the problem be traced to either the tap at your residence or something beyond it.