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Speed Issues with Motorola Surfboard 6141
I just purchased the Motorola SB6141 from Amazon to replace my previous Motorola SB6120. After activating it online, I've noticed the SB6141 has speeds significantly slower than the SB6120. Looking at past Speedtest.net results from my iPhone:
Motorola SB6120
Download: 64.84Mbps
Upload: 8.00Mbps
Ping: 68ms
Motorola SB6141
Download: 10.09Mbps
Upload: 2.21Mbps
Ping: 24ms
Based upon the glowing reviews for the SB6141 and having the Premier package on Cox, I thought I would see faster speeds. Not significantly slower speeds. I've tried resetting both the modem and my (recently purchased) Apple AirPort Time Capsule 802.11ac router. Both didn't work. I looked over some previous threads like this one, but I currently have the latest firmware as per that thread's suggestion. I have a Cat6 ethernet cable arriving tomorrow, but I don't think that'll be the solution for the problem at hand.
Any help to get this issue solved would be greatly appreciated.
Here's the information from my SB6141:
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ChrisL
Former Moderator
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7.1K Messages
It appear your firmware updated overnigh which should address some of the technical issues you were seeing. The new modem won't get you faster speeds unless you weren't reaching your advertised speeds with the previous one but will give you access to faster speeds in the future with the additional channels. I did find that the service code on your account was out of date an updated it to the current one. That will actually double your provisioned rate.
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cupboardoflove
New Contributor
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2 Messages
Thank you ChrisL for your prompt response back. I'm very appreciative that you were able to fix and solve the issue without me having to call in
Just ran a Speedtest and I'm back to where I was before. Thanks again!
I've also included updated images regarding my signal and modem information for anyone who runs into the same issue that I did. To solve the issue must be to post your problem here.
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