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New Contributor
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Speed around 30 Mbps on Internet Premier package
I installed the connection last month. Speeds were around 130 Mbps for the first few days but I've noticed that throughout the past week speeds have been hovering around the 30 Mbps mark. I'm guessing that my connection is capped at 30 Mbps.
Could someone tell me what's wrong? I have a Cox DOCSIS 3.0 modem that I acquired from my friend so technically that shouldn't be the problem. Any help would be appreciated.
Allan
Moderator
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Hello,
We can certainly look into this issue for you. Are you currently using a wireless or wired connection?
Thanks,
Allan - Cox Support Forums Moderator.
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AshwinPhadke
New Contributor
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Hi,
Thank you for the response.
I'm using wireless most of the time. However, I've connected my laptop with a wire numerous times and find no difference at all. In fact, at this very moment I'm connected with a wire and the download speed is 29.49 Mbps instead of the promised 150 Mbps.
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ChrisL
Former Moderator
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I looked at the modem from here and it's reporting the 2.4Ghz wifi radio unusable due to being saturated with interference. Does your laptop support 5Ghz wifi? That would probably work better in your situation.
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AshwinPhadke
New Contributor
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Like I said, it doesn't seem that transmission from the modem to my laptop is the issue at all. I've tried connecting with a wire.
Could you please check if there is a problem on your end? It seems like I've been capped at 30 Mbps here.
Thank you for the help.
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BrianM
Moderator
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Brian
Cox Support Forums Moderator
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AshwinPhadke
New Contributor
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The speeds are around 30 Mbps throughout the day. I'm considering downgrading the Internet plan if the speeds continue like this. I'm essentially getting the same speed as my friend who's subscribed to a 50 Mbps package.
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ChrisL
Former Moderator
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Did you ever check to see if your laptop support 5Ghz wifi?
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AshwinPhadke
New Contributor
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Yes, it does. I always use the 5 GHz connection.
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ChrisL
Former Moderator
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That'll give you some relief from the 2.4Ghz congestion I'm seeing at least. Do you know what wireless encryption type you're using?
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AshwinPhadke
New Contributor
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I'm using WPA2-Personal with AES Encryption.
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ChrisL
Former Moderator
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That's definitely where you want to be. The only other thing I can think of is if you're using a Killer branded network adapter you may wish to disable the high performance features and QoS. Otherwise it may be time to see about having a tech come out and troubleshoot further.
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AshwinPhadke
New Contributor
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Thanks for the help guys!
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No_More_Cable_B
New Contributor
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No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
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