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New Contributor
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Someone calling Cox pretending to be me
I recently received an email from coxcommunications@express.medallia.com asking me to give feedback regarding a recent call to Cox Communications. The Email said this
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Dear Cox Customer,
We appreciate you as a customer, and would like to get your feedback regarding your recent call to Cox Communications.
Because our goal is to be the most trusted provider of your communication and entertainment needs, we believe that our customer service representative, Juanita, who assisted you, and our company as a whole, will benefit from learning more about your experience.
We invite you to take a couple of minutes to share your thoughts about your recent interaction with us through this survey, which can be accessed using this link:"
However i have made no recent call to Cox Communications or Call to Cox Communications this month, my only conclusion is that someone pretending to be me made the call to Cox Communications, That or The Email was a fake, although the site medallia.com looks like a normal site to me. Is there a way to see who made the call regarding my account?
Bruce
+4 more
Honored Contributor III
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If the email is questionable, delete it. Even if it's legit, which I doubt, if a Cox employee can't take the time to read my comments, then they're not worthy of my thoughts and ideas.
Never click a link in an email from an unknown source. express.medallia.com? That's not Cox. The sender wants you to click the link to download malware, ransomware or something else you'll regret.
Just delete it.
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ColleenD
+2 more
Moderator
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This sounds to be a valid survey. I'd like to take a closer look at this for you to see what happened. please forward the survey email and include your full name, complete street address, account holder's name (if different than yours) to cox.help@cox.com so I can investigate.
Please also include your forums user name in your email.
Thanks!
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yak
Contributor III
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Cox does send out a "survey" email after you call or chat with Cox Support. But they wouldn't use a medallia. com return address. If you did not call Cox, you were smart not to click on the link.
If these are scammers, they don't care that you didn't call Cox. They are sending these to everyone who has a Cox email and hoping that someone clicks.
I just did an online search. One woman got a request to fill out a survey about her recent purchase at the Apple Store. The email had a list of the accessories she had purchased with her phone. 2 problems. The woman had not bought any phone or accessories. The "store" she bought them from was in England and she lives in the USA. Everyone warned her not to click on the link to the "survey".
The medallia. com site has been around since 2000 which should be good. And they do complain about scammers using their name when requesting people to fill out "surveys".
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