SMTP email issue on Opera and Nexus 6 - unable to access email since Friday but webmail works.

@mikeaz123

Without seeing here account one thing that I know will cause this is when a customer's email password gets compromized.  The mail team will change the password however they only change it for the services which are actively being compromized.  I'd suggest trying to reset her password to a new password she has never used before and see if that gets everything working again.

Like ChrisL said, it very well may be that the password has been changed, and not allowing outbound SMTP connections. This just happened to us. Get ahold of Cox and find out what is happening.

I can't help but wonder if Cox is under some sort of attack. We had this same SMTP problem, and Cox told us that our password had been changed (they say that they didn't do it, and I know that we didn't). We got it fixed, and then 12 hours later I tried logging into my Cox account, and it wouldn't allow me to access, and an on-screen message appeared that there had been too many failed login attempts so access was denied for 30 minutes. It kinda seemed like 'somebody' knew our old password and was trying to use that to access our account, causing login failures, prompting the 'too many failed attempts' message. I can, however, now access my account so all is well.

@bmeertmoed

It's not necessarily that we're under attack.  The new attack vector that hackers are using is hacking one website and obtaining the passwords people used and testing those passwords on other sites.  This is not supposed to work as how you're not supposed to use the same password on more than one site but we also know that people are human :)

True. I was using 'attack' as more as a general euphemism. With our password issue that we had, the password we use is only used for our Cox account (email, website login, etc). We very rarely "re-use" passwords between different websites.

But, however it happened, it seems that our Cox account had been compromised, and our password got changed by someone. Once we changed it ourselves to solve the problem, it was apparent that someone was still trying to access our account, due to the "too many failed login attempts" message...more than likely using our original password. So whether it was a brute force attack, a dictionary attack, or just a random lucky guess, "something" is/was going on.

I'm just glad we got it all squared away. No complaints here. It's the internet. Stuff happens. :)