New Contributor
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2 Messages
Slower Upload Speeds on Preferred Package
Hi - I'm having some issues with the upload speeds on my Cox Internet Preferred package. To troubleshoot, I ran a couple web speed test tools. I am finding that when using the Cox Internet Speed Test, my results are great - 60.14 Mbps Down / 6.77 Up. When using the HTML5 Speed Test (Speedof.me,) the upload speeds take a big hit. I get 57.44 Down / 1.64 Up. Note that for these tests, I have my computer connected to my router using a wired ethernet connection. I do not suspect something wrong with this connection considering the speeds I'm getting when using the Cox Internet Tool. Does anyone have any suggestions or idea on how those upload speeds can be improved? In practice, I first discovered the issue when others reporting my voice cutting out when using audio services through the internet. Thank you.
Tecknowhelp
Valued Contributor II
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2.8K Messages
10 years ago
If your getting good speed on Cox test, but less on others, it is probably a traffic problem between Cox and what ever server your testing to.
What audio program are you having issue with? When it comes to VOIP, latency and packet loss is much more important then throughput.
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Blizzy989
New Contributor
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2 Messages
10 years ago
I'm having issues with my Obi VOIP adapter which is using Google Talk. Good point on latency and packet loss being the biggest offenders, but I'd still like to understand why upload speeds are averaging slower than advertised when testing normal internet sites as opposed to Cox's own test.
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