Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
2 Messages
Closed
Hello,
I have slow upload speeds. When sending a file to a friend I get 165KB/s, When I receive a file from the same person I get 650KB/s. His ISP 50Mbs down and 5Mbs up. My cox is to be 150 down and 10Mbs up. His slower upload is faster than my higher speed service. I also tried to pull a file down at work and was getting the same speed of 165KB/s. I have been reading a lot on this and it is more of a cox problem than something in my home.
Is there a way this can be corrected?
Will Gigabit fix this?
Will Gigabit ever be available in 91914
Discussions
•
Updated
1.5K
3
0
0
Having to reset modem several times a day
Discussions
2
0
Cox connect assist
Discussions
1
0
My Internet is going very slow and freezing up
Discussions
1
Slow internet
Discussions
1
0
Wifi conexión issue
Discussions
1
0
Pro Connect Charges
Discussions
1
0
Billing cycle
Discussions
1
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Internet outage 24 hrs
Discussions
4
0
grymwulf
Contributor II
•
Go to one of the following sites:
http://speed.googlefiber.net
http://www.fast.com
https://myaccount.cox.net/internettools/speedcheck/speedcheck.cox
Check your speed there - depending on the type of file transfer you are doing your speeds may be much, much lower than your internet speed (IRC, Discord, etc)
0
0
mrloren
New Contributor
•
It does not matter the file size. I was at my kid in Irvine and was downloading from my QNAP at 160KB/s. I logged onto my friends QNAP on the other side of the country in GA and was able to download @ 650KB/s
I have checked everything on my end and I am good. it's something throttling me down on the cox end.
0
0
grymwulf
Contributor II
•
That's nice, however you didn't tell me what you get on any of the speed checkers that I posted earlier. First we need to determine your speed *not* using QNAP, and compare the two. IF it is slower when accessing the QNAP than it is when not using QNAP... I guess you realize who you would need to talk to then. However, if the speed is atrocious at all times, that is something that Cox can do something about. Cox has historically been one of the few major ISPs that haven't engaged in throttling services, or at least hasn't been caught, yet. Since QNAP is such a *low* amount of traffic, it would make no sense to throttle it, as compared to say, bittorrent, netflix, or any of the other streaming providers.
0
0