sebrinan's profile

New Contributor

 • 

12 Messages

Closed

Slow upload

My max upload i get is a 14 i am currently on the ultimate 300/30 plan my download speeds are fine. I had two techs visit my house due to packet loss but upload still slow. Any ideas on what it can be? When i call the techs they have no idea what it can be. 

Valued Contributor II

 • 

2.8K Messages

What modem and router do you have?

Try a test wired directly to the modem. 

Also, what are you signal levels? Should find them somewhere at 192.168.100.1. I can give specifics once I know what kind of modem you have.

New Contributor

 • 

13 Messages

Download speeds are typically fine on Cox (no complaints whatsoever). Upload speeds (something I use more than download) are always erratic. Yes, I said always. Since 97% of people only care about download speed ... good luck getting this resolved.

Cynicism aside ... I was getting tons of T3/T4 errors which severely limited the performance of my upstream. I am getting much less lately which has improved things sufficiently enough to keep me out of the forums. However, I rarely, if ever, get close to 30mbps upload outside of "the Cox network" (which, if you look closely enough is the only speed that is advertised). So, as long as you're getting your 30mbps upstream on a Cox server, you're "getting what you're paying for."

To the defense of Cox, they can't control what they can't control. However, when there are issues within the network (T3/T4 timeouts for example), they should be addressed in a timely manner. Mine have been somewhat resolved, but outside of the network I get about half my speed (upload) on a consistent basis. Several co-workers of mine on other ISP do not experience this other than heavily congested periods (which is acceptable). Not sure why it is a perpetual issue with Cox.

Valued Contributor

 • 

755 Messages

Xopowo, There is not a guarantee on the speeds though for Ultimate it would be up to 30 Mbps for upload. While T3/T4 timeouts can effect speeds it unless its a large amount the modems can self correct some. Is there a specific site or Ip address you are having the upload issues too, and able to run a trace route too?

---