New Contributor
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3 Messages
Slow Upload Speed
I currently have the Internet premier plan. My upload speed is being much slower than it should be (only getting around 2mbps), this was an issue once before and a Cox support guy came out and said nothing was wrong with the lines and that he could do nothing. The issue then went away for around a month shortly after but it is now back. My download speed works perfectly and I have no issues with ping. I have tried directly plugging into the modem directly with ethernet and I still get the same upload speed. This is an issue on all devices connected to the network, they all get excellent download speeds but terrible upload speeds.
Router: Netgear Nighthawk, updated to latest firmware
Modem: Motorola Surfboard Sb6414, had been reset and restored to defaults multiple times to try to fix
Speedtest says this:
But my actual upload speed is only around 2 megabits which shows in a testmy.net test
JHilburn
New Contributor
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3 Messages
11 years ago
Speedtest shows that speed, but when I actually upload a file it only gets around 2mbps at the most. Before I had the issue Speedtest would show 13-15 upload, so would testmy.net.
Testmy.net was done in Dallas.
Heres the speed if I try to upload a large file:
This is this speed everywhere I try to upload things, even to websites like youtube it will take 2+ hours to upload a video that would have taken 5-10 minutes before. I used to get always 10mbps or better, last time I had this issue I was getting around 4mbps so it has gotten worse.
I just ran another non flash based speed test that uploaded a 64MB file and I got 15ms latency, 900kbps, download was perfectly fine, it got 117Mbps on a 128MB file.
I tried swapping out the router with an Asus 68U and I got the exact same results, I don't have a spare Docsis 3.0 modem to see if that is the problem.
Edit: Could this be the issue? I am only getting 2 upstream channels, but there are 8 downstream channels.
Edit 2: Contacted tech support about modem and Upload speed is now fixed.
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
Your upload signal level is a little high. Borderline, but still. Can you describe how the cable wire gets from the street to the cable modem?
Also, what can you post a tracert to testmy.net? Here is mine for comparsion.
Tracing route to testmy.net [75.126.52.197]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 9 ms 9 ms 9 ms 10.2.48.1
3 128 ms 9 ms 9 ms ip98-190-160-114.ri.ri.cox.net [98.190.160.114]
4 84 ms 15 ms 9 ms ip98-190-33-123.ri.ri.cox.net [98.190.33.123]
5 22 ms 21 ms 21 ms ashbbprj01-ae3.0.rd.as.cox.net [68.1.0.214]
6 22 ms 21 ms 21 ms xe-1-0-2.bbr02.eq01.wdc02.networklayer.com [50.9
7.16.21]
7 22 ms 21 ms 21 ms ae7.bbr01.eq01.wdc02.networklayer.com [173.192.1
8.194]
8 37 ms 36 ms 36 ms ae0.bbr01.tl01.atl01.networklayer.com [173.192.1
8.153]
9 55 ms 56 ms 54 ms ae13.bbr02.eq01.dal03.networklayer.com [173.192.
18.134]
10 56 ms 55 ms 55 ms ae5.dar02.sr01.dal05.networklayer.com [173.192.1
8.217]
11 57 ms 57 ms 55 ms po2.fcr04.sr03.dal05.networklayer.com [173.192.1
18.151]
12 56 ms 55 ms 55 ms 75.126.52.197-static.reverse.softlayer.com [75.1
26.52.197]
Trace complete.
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JHilburn
New Contributor
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3 Messages
11 years ago
The box the cable goes to is in my front yard.
Tracing route to testmy.net [75.126.52.197]
over a maximum of 30 hops:
1 <1 ms 2 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 10.3.192.1
3 8 ms 8 ms 8 ms gi-3-1-0.101-ubr01.neh.okc.ok.cox.net [68.12.8.7
4]
4 10 ms 11 ms 9 ms COX-68-12-10-66-static.coxinet.net [68.12.10.66]
5 26 ms 23 ms 29 ms mtc3dsrj01-ae4.0.rd.ok.cox.net [68.12.14.0]
6 38 ms 39 ms 28 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
7 14 ms 12 ms 16 ms 70.167.150.134
8 15 ms 15 ms 14 ms ae5.dar01.sr01.dal05.networklayer.com [173.192.1
8.215]
9 14 ms 15 ms 15 ms po1.fcr04.sr03.dal05.networklayer.com [173.192.1
18.149]
10 14 ms 13 ms 13 ms 75.126.52.197-static.reverse.softlayer.com [75.1
26.52.197]
Trace complete.
The upload speed is broken again, but modem is still showing its bonding to 4 upstream channels.
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