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New Contributor
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Slow Speeds
I just had my internet service installed today and my speed hasn't risen above 45Mbps with the preferred package, which is supposed to be 100Mbps. My upload rate is fine, both my modem and router are relatively new, I've tried resetting them multiple times and I still get these speeds.
Allan
Moderator
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Hello,
We can look into this issue for you. Is this happening with all devices in the home or just one? Also, is this a wireless connection?
Thanks,
Allan - Cox Support Forums Moderator.
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cbailey
New Contributor
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You're not the only one, I have the ultimate package and am currently getting 31Mbs. My internet itself has been intermittent for the past few days with outages lasting hours.
Speedtest Link: http://beta.speedtest.net/result/6652156050
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StephanieS
Moderator
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Please send an email to: cox.help@cox.com and include your full address so I can take a look at the modem.
StephanieS
Cox Support Forums Moderator
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maxxm
New Contributor
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If you're in the Phoenix area, it should be clear by now Cox simply doesn't care about its long term customers at all. These unannounced "upgrades" and website format "changes" caused six and seven hour outages in my area each day since Sunday (that's five days and counting). The site and the phone support readily acknowledged the outages and provided "helpful" fix times (right down to the minute) that were never accurate. When asked whether the outages had anything to do with the website upgrades, no one would ever answer the question. So what should we conclude about that?
Instead of improving service, these "upgrades" have degraded it significantly. I have had good service at the Premier level for several years now, but no more. Now the so-called "Cox Internet Speed Test Tool" shows that I have 1Mbps download speeds and 1Mbps upload speeds!!! That's a drop of over 150Mbps for downloads for no reason, without explanation, and for which there seems to be no technical fix or support. This is truly barbaric service.
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