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My service says that i should get download speeds of up to 100 mbps. But, when I check it on different laptop and desktops it is only running a download of around 27 mbps max. This is with only one device access to wifi at the time. Is there a way for the service to be checked leading to the residence to eliminate where the problem is before the residence or in home wiring, etc. Modem was reset, but it did not effect. Using newer netgear modem and Airport Expreme.
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DeeJ1
Former Moderator
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Hi beckyla,
Have you checked to see what speeds you get hardwired directly to the modem?
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beckyla
New Contributor
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hard wired is clocking at 29 mbps
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DeeJ1
Former Moderator
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Hi beckyla,
Thank you. I would like to take a look at your modem. Please email us at cox.help@cox.com">cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
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