jreyb's profile

New Contributor

 • 

8 Messages

Closed

slow internet at night

its been weeks now that ive been having this issue. im suppose to be getting 50 or more mbps but actual speed goes down as low as 5mbps at night even directly connected to my modem. im at las vegas area and i need help. already called cox tech in 3 diff occasions. had my modem reset, connect pc direct to modem and still getting the same speed. 1 tech told me they are having an outage around my area? i dont know what that means.. another tech just reset my modem, and then 1 tech checked my modem signal from his end and he said modem signal is pretty good. anyhow, internet slows down pretty bad at night goes back up at advertise speed on day time. 

Former Moderator

 • 

7.1K Messages

I looked at the modem from this end and I'm not seeing anything particularly unusual from this end.  Being that everything is checking out from this end I think there may be benefit to arranging for a technician to come out and do further troubleshooting.