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Slow Internet and Routine Disconnects
Hello, for the past few months my internet has been experiencing routine disconnects about 4-5 times per day. These disconnects typically only last a few seconds, but have occasionally lasted nearly a half hour. While mostly just an inconvenience, this occasionally disrupts games I play or movies that I watch, and I'm hoping to find a solution to the problem. Also, I recently upgraded my internet to premier, but according to the speed checkers I have used I am struggling to reach 20 mbps. I'm using a Motorola Surfboard SRG 6580 Modem/Router. Thanks for any help you can provide!
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DerrickW
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1.2K Messages
I can take a look at the connection and see what's going on. I'd also like to review the account to make sure you have all the proper codes to allow you to get the speeds you're supposed to. Please send an e-mail to cox.help@cox.com with the name and address listed on the account. Thanks!
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