Airshikaritagi's profile

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Settings Menu Not Available

When I press the "GUIDE" button, I receive the following message on-screen..."Your Settings Menu is not available."  How can I resolve this issue?

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Hi Airshikaritagi,

Usually the quickest fix for receiver issues is a 2 minute power cycle, unplug the receiver, wait 2 minutes, and then plug it back in. If this doesn't work, you can call in and have the automated system reset the receiver for you. If these 2 steps don't work, I suggest scheduling a technician to come out or swap the receiver at a Solution Store. If you would like a technician, please email me at coxhelp@cox.com.