Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Service disruption in Rogers, AR
For the past couple of days, My Internet (Preferred Tier) has been having sporadic outages for varying lengths of time. I've reviewed both signal levels and logs for the cable modem which I'll post below. Modem is a Motorola SB6121 running firmware SB_KOMODO-1.0.6.12-SCM00-NOSH
| Downstream | Bonding Channel Value | ||||
|---|---|---|---|---|---|
| Channel ID | 3 | 4 | 11 | 12 | |
| Frequency | 807000000 Hz | 813000000 Hz | 831000000 Hz | 837000000 Hz | |
| Signal to Noise Ratio | 37 dB | 37 dB | 37 dB | 37 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
-5 dBmV | -5 dBmV | -7 dBmV | -7 dBmV | |
| Upstream | Bonding Channel Value | ||
|---|---|---|---|
| Channel ID | 2 | 3 | 4 |
| Frequency | 23700000 Hz | 28700000 Hz | 35300000 Hz |
| Ranging Service ID | 1151 | 1151 | 1151 |
| Symbol Rate | 2.560 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec |
| Power Level | 40 dBmV | 39 dBmV | 41 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success |
Best I can tell, my signal levels are fine. Downstream power is a little off, but should still be well within the realm of normal. I've checked the signal levels throughout different parts of the day and they all stay about the same.
| Time | Priority | Code | Message |
|---|---|---|---|
| Nov 14 2013 12:07:56 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 14 2013 09:24:03 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 14 2013 09:24:03 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:55 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:13 | 6-Notice | N/A | Cable Modem Reboot due to T4 timeout ;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Nov 14 2013 09:22:40 | 3-Critical | R04.0 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 14 2013 09:21:49 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 14 2013 09:21:25 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 23:19:26 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 21:43:59 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 21:43:59 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 21:43:58 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 01:44:58 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 01:44:58 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 13 2013 01:44:57 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 12 2013 09:38:10 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 12 2013 09:27:02 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 12 2013 09:26:58 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XXX; CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 12 2013 09:26:58 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
| Nov 12 2013 09:26:58 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0; |
I'm not sure if this is a problem on my end or if there is still some work being done in the area from a bigger outage that happened over the weekend. Would it be possible for a Cox Technician to check this? Thanks.
ChrisL
Former Moderator
•
0
0