New Contributor
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4 Messages
Service Code Issue?
I am currently using a brand new SB6183 modem with Ultimate service and only been able to pull 170mbps - 190mbps. This is directly wired to modem or through Nighthawk router (wired). Is there an issue on my account like:
http://forums.cox.com/forum_home/internet_forum/f/5/t/11572.aspx
Or is there anything else I should be trying?
Thanks in advance!
Tecknowhelp
Valued Contributor II
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2.8K Messages
10 years ago
Sounds like a configuration issue to me. There are two Ultimate codes, Ultimate 200 and Ultimate 300. The service code needs to be changed if you upgraded from a 8x4 DOCSIS 3.0 modem to a 16X4 and above modem, which the SB6183 is.
The two ways to fix this is wait for a moderator to respond, or if it has been a few days, contact them direct cox.help@cox.com and include a link to this thread. You can also call up and ask them if time is urgent, but that is hit or miss.
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xscandal0usx
New Contributor
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4 Messages
10 years ago
@Tecknowhelp
Wow, thanks! I will wait for a mod to respond, it's not that urgent. Really appreciate it !
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ChrisL
Former Moderator
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7.1K Messages
10 years ago
Email us at cox.help@cox.com with your account info and we can take a look at your account for you.
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xscandal0usx
New Contributor
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4 Messages
10 years ago
@ChrisL
Thanks! Will do!
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ChrisL
Former Moderator
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7.1K Messages
10 years ago
Thanks for emailing, give it a try once the modem reboots and let us know if you still see problems.
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xscandal0usx
New Contributor
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4 Messages
10 years ago
@ChrisL
That worked! Thank you so much! Take care!
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