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taybo20

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Resolving Host and Slow Speed

I have the preferred internet service, but have been having really bad internet lately and today has been the worst.

1st. When browsing, I regularly have a slow response with "Resolving Host" showing on the bottom status bar. After 10 seconds or so, the browser finally loads my webpage. This isn't a browser problem as I have never had this happen on any other internet connection, seriously. Also, I've already cleared my cache and whatnot so please don't ask me to do that.

2nd. Today's internet speeds have been dismal. In fact at one point I could have done better on dial up. This is not what I pay for, and it is extremely disappointing and frustrating. I just ran a speed check using the Cox tool and this is what I got...

Download 0.97 Mbps

Upload 3.67 Mbps

Ping 303ms

How in the world is my ping 303ms to the Cox servers? That silly. 

Any help you can possibly give me? 

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ChrisL

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I did look at ping times between us and the modem and I'm not seeing any indication of  trouble there.  Is this an intermittent issue?  Can you see if you have the same problem on other devices in your home?

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taybo20

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8 Messages

The only other devices I have are an iPhone and PS3. I haven't noticed anything with the iPhone, but I'm usually not browsing on it either. The PS3 I use specifically for Netflix, and there have been times where the streaming quality was the lowest resolution. 

The biggest issue I have had is the "resolving host" issue, and I have not been able to figure out what the problem is. Yesterday's slow internet speeds made things even more frustrating obviously. 

Just so you know, my computer is 15" rMBP, and I am connecting wirelessly to the CG-3000D.

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taybo20

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Also, I just ran another speed check and I got 

Ping 201ms

Down 2.66 Mbps

Up 1.26 Mbps

Ran it again....

Ping 233ms

Down 2.15 Mbps

Up 1.13 Mbps

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ChrisL

Former Moderator

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Based on the results I'm seeing I'm wondering if the issue is isolated to just wireless.  Having two PS3's myself I know that the wireless on the can be hit or miss.  One thing we can try though is log into the router and changing the wireless channel between channels 1, 6, or 11 and see if the issue improves with any one of those.

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taybo20

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Okay I'll do that. It was set to Auto, but I have changed it to channel 1.

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taybo20

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Well early results are looking good. I also unplugged the CG-3000D and restarted it.

Ping 24ms

Down 28.89

Up 26.60

Thanks for the help. If I continue to have problems I'll cycle to channels 6 and 11. If those don't help, then I'll be back...lol.

Thanks again.

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ChrisL

Former Moderator

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Channels 1, 6, and 11 are the only truly clean channels that don't have any overlap with each other which is why I suggested those.  Ideally if you can determine what wireless traffic you have around you and what channels are being used that can help determine which channel will have the least interference.

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ChrisL

Former Moderator

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No problem, glad to hear that is working out so far.

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