Reset Phone Modem, Remotely?

I don't think so but Try this?

I think it only resets the first modem assigned to the account but never tried it.

Thanks for the reply. I ended up having Cox reset the phone modem during an online tech support chat. From what I gather though, if I were to have used the link provided in this discussion thread, both modems would be reset. Reseting a *single* modem requires the assistance of tech support.

Technically you could ask for a second account and move one of the modems over there, but that would cause problems with bundles and and things like TV Caller ID.

Why not reset it yourself?  It's got a recessed pin on the back solely designed to reset the modem.

Because this particular modem and its power source are physically inaccessible to me. I live in a Vegas hotel on the strip (MGM) and the building policy here is that the engineering department must be called in order to physically access the unit. Was hoping to avoid that.

Festus the Blubberhead said:
Was hoping to avoid that.

What was the reason you needed to, or will need to, reset only the phone modem? Was it having problems? If this is a must have, you could get a remote switch. Here is one, but I am sure there are better. If you have a UPS on site, it also might have remote function.

In the 10 years I've had my phone modem, I don't think I've ever reset it.  However, if you ever feel you need to reset yours, I'd just recall the engineering department.

Well, by 'reset' I mean reboot of course, not a hard factory reset.

As for the reason I asked for a reboot....

My Cox phone line is an endpoint for Google Voice. In order to pick up an inbound call on the Cox line, I need to respond to a Google Voice prompt by pressing 1 on the phone keypad. Occasionally the phone gets stuck in a state such that Cox refuses to properly relay the tone for the '1' key (or presumably any other touch-tone key) back to Google, which is proxying the call. I'm not sure if the problem is on Google's side or Cox's but others have experienced the same issue and in some cases a reboot of the phone modem resolves it. 

Festus

Festus the Blubberhead said:
Occasionally the phone gets stuck in a state

Any user data on the phone modem light status during these occurrences? Is TEL1 blinking? It's possible something isn't terminating a call and the line is getting stuck in PLO, requiring the reboot. Are you able to check GV logs and see last terminated call before the error state?

Unfortunately, I don't have physical access or line of sight to the cable modem so can't tell which lights were on or off. The phone continues to receive and make calls without issue when in this state so it doesn't appear to stuck in PLO, at least as the term is defined by the Wiki link you provided. The fact that I could  successfully make calls indicates that the touch-tone signals are making it as far as Cox. But if I use my Cox phone to call my cell, answer the call, and then press a touch-tone key on the Cox phone, the tone never makes it to the cell. The sound of my voice does reach the cell. It's strictly the tones that aren't passing through and without the ability to transmit those tones, Google Voice can't receive my instructions to answer a call, record, send an inbound call to voicemail, etc.

Festus the Blubberhead said:
answer the call, and then press a touch-tone key on the Cox phone, the tone never makes it to the cell.

What if you use your Cox phone to call Cox? Does does the phone produce tones that their phone system can recognize? Also, can you explain your setup between the modem, GV, and the phone? 

That's an interesting question. I didn't try calling the Cox phone system since my support incident was handled via online chat, so I'm not sure whether the tones would've made it through to the Cox phone system. Presumably not, but I'll try this next time I have the problem.

"Also, can you explain your setup between the modem, GV, and the phone?"

The phone is a Panasonic 6.0 Plus, model KX-TGA410, and is plugged directly into the cable modem. It's just a standard, cordless phone.

As far as the Google Voice setup goes.... I have a home in San Diego (Time Warner) and a home in Las Vegas (Cox). Both homes have phones service from their respective cable companies. The Google Voice number forwards to both homes simultaneously whenever a call is received. Whichever home phone answers the call first and presses #1 is the one that receives the call.

It's a pretty standard setup which I've made a bit more complex as follows: The single phone number I give to people is my Verizon cell # (iPhone 6). When I'm away from home and I receive a call, I just pick it up on my cell. The thing is though, call quality on cell phones even in 2016 is absolutely horrible so when I'm at home I want to have land-line quality. So I use Verizon's call forwarding feature (*72-destination phone #) to forward all calls to Google Voice.

So if I'm in my Vegas home, an inbound call follows this path: Call Received at Verizon Cell # == (forwarded to) ==> Google Voice Proxy # == (forwarded to) ==> Cox cable phone #. Same thing when I'm in San Diego, except the ultimate endpoint is the Time Warner phone #. Call quality is always excellent. But if the pressing #1 on the touch-tone key pad doesn't relay the tone from my Vegas/Cox home to the Google Voice proxy, there's no way to pickup the call.