New Contributor II
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8 Messages
Reporting Phishing E-mail
I try to report all phishing e-mails to Cox and the organization the e-mail is spoofing, e.g., Navy Federal Credit Union (of which I am NOT even a member). I send Cox to phishingreport@cox.net and for the spoofed organization I use the address shown on their web page, e.g., phishalert@navyfederal.org.
I always try to send the offending e-mail as an attachment and paste the headers in the body of my original e-mail, identified as such. My outgoing e-mail to Cox, et. al. is normally about 14 kb, but I get a response similar to the following nonsense response from Cox through an error message on my mail program (Windows Live Mail, using Windows 8.1):
"This message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts.
Subject 'Phishing Email received Fw: Your Have Two New Security Message From Navy Federal'
Server Error: 552
Server Response: 552 5.2.0 kLkW1q0030sfaii01LkW24 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://ww2.cox.com/coxagainstspam for more information.
Server: 'smtp.east.cox.net'
Windows Live Mail Error ID: 0x800CCC6D
Protocol: SMTP
Port: 25
Secure(SSL): No"
How can I report phishing e-mail if you block it from being sent to the applicable security folks.? The message is NOT too large! Please provide me guidance.
Thanks.
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ColleenD
Moderator
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1.7K Messages
The message states that it was blocked because it is identified as being spam. Our spam filters use algorithms to identify and prevent spam from being sent or received by our subscribers. You forwarding potential spam and phishing emails to phishingreport@cox.net helps. If you're forwarding the original email as an attachment you might be able to change the subject line in order to send successfully.
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Bill_B
New Contributor II
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8 Messages
Thanks ColleenD. I just tried this. I should say I used a new subject for my out going message as i think you suggested. If you mean to change the subject of the incoming message that I am sending as an attachment, you are going to have to tell me how to do that. To forward the message as an attachment, all I do is a right-click on the incoming line in my inbox and select "forward as attachment". I have no clue as to how to change that message's subject. Trying to follow your suggestion resulted in the same error message. Any other ideas? If your spam filters won't let messages be reported, especially phishing e-mail, the whole system breaks down. Thanks.
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ColleenD
Moderator
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1.7K Messages
If you've completely changed the subject line once you selected to forward the email as an attachment, the spam filter is probably detecting the attached email as spam. Since we're aware of the phishing nature of the email in question it's likely that the bank is also.
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