Recorded Show stops before the end

Hello WallyM,

Did you have any other shows scheduled to record during the time that all 6 tuners where in use?

Thanks,

Allan - Cox Support Forums Moderator

Allan said:

Hello WallyM,

Did you have any other shows scheduled to record during the time that all 6 tuners where in use?

Thanks,

Allan - Cox Support Forums Moderator

No, this was the only show being taped. We were watching a show at the same time and I would also change channels to see the score of the hockey game.

With what show are you having this problem? Is it a series recording? If so, what options do you have selected for the series?

The show was Shark Tank and was the recording was setup to record all new shows in the series. I have multiple other shows that I have setup this way. Previous shows in the series have recorded with no problem. Again the show was recorded and indicated that the whole 60 minutes were recorded but, when I tried to watch the show the recording stopped after 11 minutes with the message that the show was ended.

Wally M, 

Can you test another recording to see if this happens again? We need to verify if this was a one-time glitch or if this is a new development which will require a technician to investigate in the home. 

Dina said:
Wally M, 

Can you test another recording to see if this happens again? We need to verify if this was a one-time glitch or if this is a new development which will require a technician to investigate in the home. 

The issue was over a week I have numerous shows recorded with no similar problem. If the same problem returns I will call the service number.